Ming Zhang Email & Phone Number

Shenzhen

• Technical Support: remotely/onsite support channel partner CE located in whole Asia for technical issues, Chinese Channel Partner Management• Account Service Lead: follow up Hot Cases escalated by SAP customers, organize all needed sources to solve them ASAP, increase customer satisfaction• Spare Parts Management： verify/approve spare part requirements from Channel Partner CE, control HP’s disburse.• Technical Training： Study technical principles and performance of Indigo, train SAP customer through Ramp Up project and help customer realize smooth/massive production • Communication: communicate with manufactures in Israel and forward real need of customer, keep customer satisfy with presses, take actions previously to avoid problems.

Shenzhen, Guangdong, China

•Task: installation, adjustment, doing training for all kinds of machines and also take care of service for all of machine after that, which belongs to Heliographic Holding, the biggest equipment supplier for the Gravure industry worldwide.•Focus: assist engineer from parent companies like Hell Gravure System, Schepers and Daetwyler from Germany/Switzerland to finish installation, adjustment, training and all service under warranty for 3 types of laser machine; or finish the whole installations by myself, contact with EU colleagues when needed.•Direction in this company: technical sales

Foshan, Guangdong, China

• Task: Assist sales promotion of Color Management System• Focus: Installation of Color Management System, customer training and system maintenance• Direction in this company: technical sales for Fiery

Halle-Neustadt Area, Germany

•Analyze the printing errors caused by color, find out the possible reasons of errors and find the solution for this problem•Write the master thesis base on the internship in German and got 1.7 as graduation score

Master'S Degree, Print And Media Technology, Good

Master Degree, Print And Media Technology, Good

Bachelor'S Degree, Printing Engineering, Good