Vincent Zhang Yi Email & Phone Number

Singapore

• Business intelligence, business analyst, service support
• Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality
• Harvested data from different departments for an overarching business forecast, prediction and alert for underperformance
• Developed multiple automatic tools for service performance tracking, customer satisfaction examiner, and customer-facing executive reports
• Actively seeking gaps in performance prediction and provided solution/workaround for exceptions

Singapore

• Joined Philips during NUSMBA between the term breaks and continued as a part-time intern (officially hired in 2019)
• Analyzed historical service support and customer satisfaction data; looked into undocumented operations norms and fine-tuned departmental operating procedures, so as to narrow the gap in operation efficiency
• Appointed as department PIC for a new support system migration, extensively involved in learning and adopting new UI, UAT, coordination and training for the APAC team

• Deputy Manager (Operation / Control Centre) at Singapore’s newest automated container terminal; main liaison officer / coordinator for automated operation control centre related matters
• Managing daily vessel operation planning and customer liaison with key shipping agencies
• Key Customer Manager for line China Shipping Container Lines
• Managing control-centre based liaison and decision-making
• New staff recruitment; mentoring and managing new executives; training program devise

• Assistant Manager for vessel operation and yard planning operation, overseeing seamless cargo exchange procedure and equipment turnaround
• Pioneered a new unit – Yard Operation Unit – in Y2013 that reinvented vessel operation procedure
• Mentored 5 new managerial staff during departmental transfer to the unit and guided newly recruited junior staff in a smooth transition and developed team cohesiveness with 1-month training

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Second Class Honors Upper Division, Chemistry And Biological Chemistry

Activities and Societies: Logistics Officer for NTU Modern Jazz Club