Vincent Zhang Yi Email & Phone Number

Singapore

• Business intelligence, business analyst, service support• Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality• Harvested data from different departments for an overarching business forecast, prediction and alert for underperformance • Developed multiple automatic tools for service performance tracking, customer satisfaction examiner, and customer-facing executive reports• Actively seeking gaps in performance prediction and provided solution/workaround for exceptions

Singapore

• Joined Philips during NUSMBA between the term breaks and continued as a part-time intern (officially hired in 2019)• Analyzed historical service support and customer satisfaction data; looked into undocumented operations norms and fine-tuned departmental operating procedures, so as to narrow the gap in operation efficiency• Appointed as department PIC for a new support system migration, extensively involved in learning and adopting new UI, UAT, coordination and training for the APAC team

• Deputy Manager (Operation / Control Centre) at Singapore’s newest automated container terminal; main liaison officer / coordinator for automated operation control centre related matters• Managing daily vessel operation planning and customer liaison with key shipping agencies• Key Customer Manager for line China Shipping Container Lines• Managing control-centre based liaison and decision-making• New staff recruitment; mentoring and managing new executives; training program devise

• Assistant Manager for vessel operation and yard planning operation, overseeing seamless cargo exchange procedure and equipment turnaround• Pioneered a new unit – Yard Operation Unit – in Y2013 that reinvented vessel operation procedure• Mentored 5 new managerial staff during departmental transfer to the unit and guided newly recruited junior staff in a smooth transition and developed team cohesiveness with 1-month training

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Second Class Honors Upper Division, Chemistry And Biological Chemistry

Activities and Societies: Logistics Officer for NTU Modern Jazz Club