Zack Boyd Email & Phone Number

Boston, Ma, Us

Washington, Dc, Us

I lead a cross-functional domain that includes Marketing, Biz Dev, Support, ProdEng and Design to drive conversion, retention and send volume growth for the Sendwave brand.• Drove conversion funnel improvements of >5pp while improving security by introducing modern authentication methods and streamlining customer onboarding• Formed and lead a cross-functional domain, including setting and executing on OKRs across multiple quarters• Achieved >$3M in annual savings on SMS by building an analytical framework to identify and eliminate, shorten or migrate messages to other channels• Hired and managed two high-performing Product Managers• Built a new chat application that enabled >$500k in annual savings by sunsetting Zendesk

- Founded technology consulting firm specializing in web development and Salesforce development in the clean energy space- Serve in the product function with a team of 3 engineers to help solar and cleantech customers automate their Salesforce processes, build out extensive dashboarding, build custom sales and engineering tools in Lightning and integrate Salesforce data with third-party providers like Google, Sunnova, Aurora and Enphase

Needham, Ma, Us

I lead the Product team at Purple Carrot in our mission to help people eat more plants! 🌱 I work every day with talent colleagues across Marketing, Culinary, Finance, Operations and Tech functions to deliver the best plant-based meals possible. • Built a user interview and user testing system in partnership with UX to increase customer voice representation in the product backlog including automated interview recording, transcription• Cut initial dev scope in half for a major, 6+ month cross-functional project• Built, owned and maintained analytical frameworks for evaluating feature pilots, A|B testing and feature rollout• Built and optimized product prioritization workflow and framework that integrates with overall company OKRs• Hired and managed a high-performing product team in a 100% remote environment with off shore development• Responsible for overall product roadmap across multiple product lines, business enablement initiatives and dev teams• Introduced agile practice to cross-functional non-SWE teams

New York, Ny, Us

• Senior Product Manager leading a team of two other PMs to develop the primary client-facing web application for Engie Insight's Sustainability offering from user interviews and white boarding through development and iteration• Lead product requirements gathering, UX discovery, roadmap building and overall strategy from the conception of the product• Balanced priorities of two business divisions, one in growth mode and one re-platforming a legacy application to build a cohesive, unified experience across multiple domains• Authored the program plan for upgrading over 700 existing clients from the legacy application to the new experience, including data migration, learning & development, engineering and support

Spokane, Wa, Us

• Product Owner for DaaS (Data as a Service) APIs and services for multi-year replatforming and business transformation project• Ownership of implementation of the unified company data model in a single datastore• Coordinate with data governance and data modelling functions to standardize datamodel and maximize reuse of common structures for accelerated development• Identify and prioritize common services and features across scrum teams that canbe centralized to drive faster development

Spokane, Wa, Us

• Product owner for Retroficiency’s flagship Virtual Energy Assessment product.Owned the product road map, backlog and worked closely with sales on RFPresponses, demos and sales presentations• Led planning, workflow design and backlog definition for major project to redesignand rebuild platform tools used by engineers to deliver primary product• Build an email/print marketing feature set for platform that delivered energy reportsthrough integrations with Salesforce, SendGrid and Lob• Principal Product contact working with ConEdison to build a commercial energyefficiency project marketplace for ConEdison customers• Provided consultancy services to internal ConEdison teams on Salesforce structureand integration

Boston, Ma, Us

• Responsible for product roadmap, product requirements and product development process for Home Energy Advisor mobile application and online energy efficiency marketplace web application• Performed surveying, field interviews and market research to assess customer needs, perform competitive analysis and generate user stories for development• Wrote, defined and prioritized user stories for both mobile and web development teams in an Agile scrum environment• Worked with UX and Design team to produce high-fidelity prototypes and high-quality design specs for company demos, investor presentations and product definition• Worked closely with internal stakeholders responsible for growing a managed network of home improvement contractors to understand contractor need and design product features to fulfill customer needs • Responsible for the product life cycle of internal web application built on Salesforce CRM, which supports scheduling for all Home Energy Advisors, internal install crews and subcontractors. I defined, prioritized and oversaw development cycles that improved application responsiveness in a mobile setting, added multiple integrations with internal and external applications to improve sales conversion from the field.

Boston, Ma, Us

• Designed, analyzed and improved compensation structures, business processes and technology assets for a team of 200+ field representatives, managers and business development staff• Built leading forecasting model and established key performance indicators for company-wide budgeting, division performance reporting and investor presentations• Supported management with extensive individual, team and division productivity reporting• Built, administered and improved areas of Salesforce CRM pertaining to Marketing, in support of field operations, data quality and database/email marketing• Lead legacy data conversion and QA for major restructure of Next Step Living’s Salesforce CRM org• Developed environmental impact reports to support business development and relationship management with city, non-profit and corporate partners

Fairbanks, Ak, Us

As a Graduate TA for the Economics department, I supported professors with grading, office hours for students and leading study groups as well as in class discussion, activities and lectures for three semesters while completing my Master's degree. I also served as instructor for a 100-level Economics course for one semester, in which I was responsible for delivering lectures, grading assignments and preparing all class material, exams and assignments.

San Francisco, California, Us

Ms, Natural Resource And Applied Economics

Ba, Economics And History

Business And History

Front-End Web Developer Nanodegree, Web Development

History