Zach Hendershot Email and Phone Number
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I have over 25 years of experience building enterprise scale digital products. I'm passionate about scaling, innovating fast in challenging environments, and building great customer experiences everywhere. I've led cross-functional digital teams at Charter Spectrum, Ogilvy, and others.At Crux, I help grow and scale our capability of delivering mission-critical products to market in partnership with a wide variety of organizations big and small. We honed a refined approach to innovation balancing speed and time to market with impact. I worked in a wide variety of roles from business development, build and product strategy, organization planning and management, and operations.At Spectrum, I led the integration of dozens of customer facing portals inherited from one of the largest corporate mergers in telecommunication history and relaunched a unified go-forward digital self-service experience for the combined 30M customers. We did this in close partnership with dozens of business units across the organization and in less time than originally planned with no major customer disruptions.At CauseLabs, I helped build a premier social innovation technology company and I worked around the world with some of the most forward thinking organizations to bring about social change through technology. We worked closely with IDEO.org, Bill and Melinda Gates Foundation, Water and Sanitation for the Urban Poor, and many other NGOs and government organizations around the world.My teams have built large scale web and mobile software platforms that have scaled to and impacted 25+ million users internationally. I've traveled around the world working with amazing organizations to determine how to effectively use technology to impact more people and build long-lasting sustainable solutions that drive ROI for their organizations.
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Managing PartnerCrux Digital, Llc May 2021 - PresentWe build complex software applications for Fortune 1000 and startup businesses that are critical to their business success. We focus on building scalable digital products that are mission-critical, revenue-driving, and customer-facing. We leverage a wide range of technologies from AI, cloud, and full-stack technologies to develop and deliver products focused on generating business outcomes and never technology for technology's sake. -
Co-Founder & PartnerCrux Studio May 2021 - PresentDenver, Co, UsWe invest in and build next-generation startups focused on transforming how digital products get built. We work with businesses through the full lifecycle of product delivery (design, strategy, build, and scaling). We connect capital, know-how, and resources to help make early growth-stage businesses successful. -
Board Member & InvestorMiruni Aug 2022 - PresentMiruni is a visual feedback tool that rapidly accelerates the path to resolving and addressing feedback across the web. It leverages a unique capture engine allowing for simple and powerful data collection. This allows users to very simply provide feedback and edit requests to websites and allows website administrators to automate the resolution process saving 90% of the manual labor required to manage a website.I help support fund raising, product strategy, execution and delivery approach and more. -
Board MemberBugreplay May 2022 - PresentNew York, Ny, Us -
Board MemberToybox Aug 2021 - PresentDenver, Co, Us -
Vp, Self Service PlatformsSpectrum Jan 2017 - May 2021Stamford , Ct, UsI led the self support web platform teams at Spectrum. This group was a diverse and cross functional group of technologists, product strategists, and product designers focused on transforming the digital self-support experience for our 30 million customers. They built all manner of web-based digital experiences that streamline how Spectrum customers pay their bills, upgrade and buy their services, manage their existing services and ultimately how they take full advantage of our complete set of products we bring to market.Examples of the impact I made:- Lead the consolidation of 13 distinct self-service portals into 2 unified portals following the merger and acquisition of Bright House Networks and Time Warner Cable.- Built the #1 highest rated telecommunications support app in the Google Play and Apple App stores.- Grew a team of 35 developers and testers to over 170 designers, developers, testers, and product strategists focused on building a next generation of self-service products serving our 30 million customers.- Helped launch full self-service capabilities for a new mobile line of business and supported the market launch of Spectrum Mobile to 2.5M new customers.- Built a team leveraging best in breed automation, continuous deployment tooling, and test capabilities speeding time to market and product quality.- Helped drive a 50% increase in self-service transactions, saving Charter millions in call agent supported transactions.- Supported and led multiple millions of dollars worth of cost saving programs including paperless enrollment, autopay enrollment, on boarding and other digital enablement campaigns.- Managed a $200M budget over my time at Charter focused on improving, building and delivering best-in-class digital self-service experiences. -
Vice President Of TechnologyEffective Inc. Feb 2014 - Nov 2016Denver, Colorado, UsI work with a wide range of leaders across many global industries to help connect technology implementation strategies with strong design and user experience leadership. I've worked with American Express, Jeppesen, Honeywell, Comcast, Vanguard, VISA, NOV, MWI Animal Health, and many others to build transformative digital products. I focus on helping define product strategy and managing large scale software deployments to ensure they are deployed successfully to drive toward real business impact.I represent and support the technology department of Effective through team building, culture building, business development efforts, project and product strategy, and implementation efforts.Examples of the impact I made:- Defined and launched a rapid innovation service offering giving our partners a low cost and high value way to get the best of what EffectiveUI offers. We leveraged the best of our human centered design process and partnered with our top class engineers to rapidly iterate to high fidelity prototypes validating concepts in the market while dramatically reducing the costs and time in launching new products.- Built a diverse team of engineers that were able to cater to the needs of our very diverse enterprise partners. These skills spanned best in class javascript frameworks like React, Angular to enterprise platforms such as Sitecore, AEM, Salesforce and others.- Built a DevOps practice that brought significant efficiencies and reproducibility to our internal environments and those that we built for our partners. - Built a more formalized QA practice defining our best practices, working models, and key automation strategies in conjunction with manual QA efforts. -
Chief Technology OfficerCauselabs Mar 2009 - Jan 2014Grandview, Tx, UsI helped built CauseLabs into a premier social innovation technology company. As CTO, I worked directly with large and small partners around the world to help strategize and build technology solutions to solve some of the world's largest problems including water and sanitation, poverty, financial literacy, and more.I worked with a variety of industry partners such as IDEO.org, Water and Sanitation for the Urban Poor, Bill & Melinda Gates Foundation, Playing for Change foundations and many others.Key accomplishments:- Led a team of 10 engineers and testers and drove personal and career growth through investment in skill acquisition and working carefully to place individuals in growth oriented projects and roles across the organization. - Built an internal innovation program that invested in the creativity and excitement of our team's ideas to turn them into real products driving real impacts for our team and our business. The core ideas of this model were used in new service offerings for our partners.- Defined the full end-to-end technology team development strategies and how they aligned with the larger mission of using design thinking to solve major social problems.- Helped architect and build the digital media distribution platform for one of our partners that serviced over 10 million users with over a thousands of hours of multi media content. -
Sr. Software EngineerAdventure Central Nov 2007 - Mar 2009UsUtilized a variety of backend and front-end technologies including HTML, Javascript, jQuery, C# and other .NET technologies to build the premier booking and reservation system for complex adventure travel products.Most notably I wrote a product recommendation algorithm that better connected travelers to pertinent and unique adventures tailored to their past buying history and preferences. Additionally, I did server-side data modeling and performance optimization. -
Software EngineerCranel, Inc. Jul 2004 - Oct 2007I was responsible for the backend development of a large-scale enterprise change management product called ISOdx. ISOdx utilizes intellegent agent-based 'collectors' written to extract information from a variety of open-source and proprietary software as well as configuration information from Linux, Unix, HP-UX, Solaris and Windows machines. This collected data was aggregated, processed and presented to end-users in an easy to understand web portal that allowed the user to quickly and accurately pinpoint global datacenter configuration issues as well as bugs across their infrastructure to reduce issue resolution investment to a fraction of the time before deploying ISOdx across their infrastructure.
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It SupportMidwest Internet Connections 2001 - 2003I was responsible for client support and troubleshooting, as well as service optimizations and IT infrastructure optimizations.
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Web DeveloperTires Unlimited, Inc. 1997 - 2001I worked with business leaders to design and build their first foray into e-commerce selling motorcycle tires online to people around the country. I worked with a variety of web technologies including PHP, Oracle, HTML, CSS, and an early e-commerce library by AT&T called SecureBuy. I worked closely with the AT&T development team to refine and improve the integration experience as this was their first e-commerce implementation of our unique product.
Zach Hendershot Skills
Zach Hendershot Education Details
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Miami UniversitySystems Analysis -
Columbia Business SchoolExecutive Education
Frequently Asked Questions about Zach Hendershot
What company does Zach Hendershot work for?
Zach Hendershot works for Crux Digital, Llc
What is Zach Hendershot's role at the current company?
Zach Hendershot's current role is Solving Difficult Digital Problems | Venture Building | Investor.
What is Zach Hendershot's email address?
Zach Hendershot's email address is zh****@****nce.com
What is Zach Hendershot's direct phone number?
Zach Hendershot's direct phone number is (888) 310*****
What schools did Zach Hendershot attend?
Zach Hendershot attended Miami University, Columbia Business School.
What are some of Zach Hendershot's interests?
Zach Hendershot has interest in Poverty Alleviation, Science And Technology, Education, Arts And Culture.
What skills is Zach Hendershot known for?
Zach Hendershot has skills like Software Development, Mobile Applications, Javascript, Web Development, User Experience, Php, Agile Methodologies, Css, Linux, Jquery, Ajax, Web Applications.
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