Zheng Hui Lim Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Conducted root cause analysis and delivered solutions for stakeholders, ensuring sustainable resolutions within a complex EDI environment. • Proactively monitored end-to-end network points, identifying risks and implementing improvements across systems and connections.• Expert in troubleshooting and resolving urgent technical issues using knowledge bases and testing tools for targeted solutions.• Analyzed repetitive processes and created automation scripts, enhancing operational efficiency and supporting scalable solutions. Developed scripts to automate data processes within EDI, streamlining operations through automated data transfers, translations, and filtering.• Supported deployment and review of production updates, assisting in regression testing to ensure seamless system transitions with minimal disruption.• Trusted escalation point for complex cases, mentoring team members and implementing robust solutions.• Led team efforts on customer-facing projects, taking on leadership roles to ensure successful outcomes and effective stakeholder engagement

Melbourne, Australia

• Delivered first-call resolution for a major Australian government department, managing confidential tax and sensitive information with precision and discretion.• Conducted detailed needs assessments to set clear expectations, addressing complex escalations with empathy and confidentiality. • Verified and resolved complex customer issues, confirming environment specifics and problem symptoms for targeted solutions.• Created comprehensive case tracking records, streamlining future resolutions and supporting team knowledge-sharing.• Provided guidance and expertise to junior team members, leading discussions on service improvement strategies.• Consistently exceeded KPIs and national quality benchmarks, earning multiple awards for delivering exceptional customer service.• Pursued continuous learning to deepen domain expertise, supporting team success and customer satisfaction. Partnered with cross-functional teams and product development managers to resolve escalated issues and contribute insights for process enhancements.

Kuala Lumpur, Malaysia

• Assist in the development of company projects including participating in client and product supplier tests and meetings.• Electrical design for essential services in LV/ELV systems and lightning protection for high-rise buildings• Load estimation of both HV and LV/ELV systems, selection of cabling materials and general pathing and drafting for electrical related designs in LV (IEC)• Tender documentation for project proposals, monthly project claims and legal bindings. (BS)• Switchgear supplier’s inspection and testing for design material, GIS Substation testing. • Achievements:• Successfully solved lighting problems with company’s new office being built, improving the design of light distribution while reducing the energy consumption and long-term maintenance costs.• Completed multiple designs for a client’s sports facility to meet both international and energy efficient standards.• Joined the electrical consultant team in one of the company’s major projects ‘Pulau Melaka Harbour City’. Contribution to load estimations for all facilities. Design of HV connection to main and substation (GIS) within the vicinity.

Melbourne, Australia

• Collect student feedback data via outbound calls• Transform data via Microsoft Access to analyse and improve data collectiontechniques.

Bachelor Of Electrical Engineering (Honours), Electrical And Electronics Engineering

Activities and Societies: Badminton Club

Bachelor Of Commerce - Bcom, Accounting And Finance

Education record