With two decades of global experience in the tech industry, I am driven by a passion for customer success and innovation. Currently, I serve as the Vice President of Product Success at SAP SuccessFactors, the leading provider of HCM SaaS solutions.In my role, I have the privilege of managing strategic and critical customer engagements, supporting product development and delivery, and advising C-level executives on cloud transformation best practices. I love leveraging my cross-functional team leadership, complex problem-solving, and IT consulting skills to ensure customer satisfaction and retention.What excites me most is driving innovation and growth while fostering a culture of collaboration and excellence. I am deeply motivated by our mission at SAP SuccessFactors: putting people at the center of business. Every day, I am inspired by the impact we have on our customers and their employees, helping them to thrive in a rapidly changing world.Let's connect and explore how we can shape the future of work together!
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Vp - Product Success - Sap Successfactors Product EngineeringSap Successfactors Feb 2023 - PresentSouth San Francisco, California, UsIn my role as VP - Product Success at SAP, I led a global team in supporting strategic customers to adopt SAP SuccessFactors solutions. By fostering co-innovation between customers and SuccessFactors Product Engineering, we successfully implemented solutions to enhance customer experience and drive business growth. -
Vp - Strategic Programs - Sap Successfactors Customer SuccessSap Successfactors Jul 2021 - Feb 2023South San Francisco, California, Us-Led strategic initiatives and programs - SAP Next-Generation Cloud Delivery Customer Success workstream -Executive Sponsor for SAP SuccessFactors’s most significant and complex customers to ensure their success
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Vp - Strategic Initiatives- Sap Global Cloud SalesSap Successfactors Mar 2020 - Jul 2021South San Francisco, California, Us- Global Sales and Go to Market - Cloud, Platform,and S/4 portfolio- Drive strategic deals and oppurtunities accross SAP Cloud LoBs
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Head Of Customer Care - Sap SuccessfactorsSap Successfactors Jan 2019 - Mar 2020South San Francisco, California, Us• Member of the SAP SuccessFactors global executive leadership team, driving strategic projects cross SAP LoBs.• Sponsor emerging market growth and provide a comprehensive view of key customers to maximize acquisition, retention, and profitability.
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Senior Director -Strategic Customer Solution Advisory - Sap SuccessfactorsSap Successfactors Oct 2014 - Dec 2018South San Francisco, California, Us- Built and lead the North American solution advisory team to help grow SAP SuccessFactors Core HR solution - Employee Central from xxx to xxxx customers base in 4 years- Manage SAP Cloud HCM solution advisory for strategic clients & partners across North America and Latin America regions with ACV over xxM+- Contribute to continuous improvement of SAP Cloud HCM products and services, taking the product from validation to customer deployment.
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Service Delivery Manager, Sap Digital Business ServicesSap Feb 2011 - Oct 2014Walldorf, Bw, De- Full P&L responsibility for the North American Mobility & Cloud Delivery team of xx consultants.- Led xx+ mission-critical support engagements- Defined and measured end to end service delivery KPIs for the entire NA delivery team. -
Solution Architect , Sap Global Service And SupportSap Nov 2007 - Jan 2011Walldorf, Bw, De- Specialized in complex technical solutions design for complex system integrations, Order To Cash process, and mobility solutions. - Led UI and SAP Basis work stream in a $xxxM OrderToCash project for a major US food marketing & distribution company from 2009 to 2011. - Advised CIOs of major multinational companies for their digital transformation projects. - Selected into SAP’s high potential program (top 2% of all employees) which designed to coach and develop SAP’s next-generation leadership.
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Technical Consultant , Sap Global Service And SupportSap Aug 2004 - Oct 2007Walldorf, Bw, DeWeb Security, Java Performance Tuning, and Complex System Integration Troubleshooting: Expert in ensuring robust web security, optimizing Java performance, and resolving intricate system integration issues.Delivery of Premium Support Services: Successfully delivered over 30 SAP premium support services to large enterprise customers across the EMEA and APJ regions, enhancing system performance and reliability.Project Management for Major Clients: As a Technical Account Manager, managed seven diverse SAP projects for the leading Chinese personal systems company.
Andy Wei Education Details
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Cornell UniversityMaster Of Business Administration - Emba -
Tongji UniversityComputer Science
Frequently Asked Questions about Andy Wei
What company does Andy Wei work for?
Andy Wei works for Sap Successfactors
What is Andy Wei's role at the current company?
Andy Wei's current role is VP of Product Success @ SAP.
What schools did Andy Wei attend?
Andy Wei attended Cornell University, Tongji University.
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