Yevgeniya (Zhenya) Galatenko Email & Phone Number

 Provide admin support to Director of Sales and Senior Sales Managers. Coordinate seasonal sales incentive programs to drive hotel occupancy. Track client performance and trends. Maintain and track budget expenses and budget forecast through SAP. Assist in technology transition for 91 clients through contract creation and onboarding. Coordinate with.

Dover, Delaware, United States

 Responded to Guests via e-mail, phone, and standard mail. Trained to respond to Guests on behalf of executives within the company to build, restore, and preserve brand loyalty. Communicated consumer insights to appropriate leadership within Resort. Prioritized workload to exceed company standard response time of 48 hours. Partnered with departments.

Grant Ave. Flagship

• Created compelling seasonal in-store merchandise presentations through product placement,displays, and looks.
• Collaborated with visual merchandising and styling team to incorporate brand vision anddirection to merchandise presentation.
• Drove store sales by addressing product sell through and opportunity by quickly replacingproduct with new merchandise.
• Incorporated store promotions points into focal displays to drive sales.
• Analyzed store trends and react accordingly to enhance daily business.
• Delegated tasks to Back of House team.

Disneyland Parks & Resorts

• Handled customer transactions and upheld sales floor standard.
• Interacted with guests and provided in depth information regarding store and Disneyland Parks history.
• Participated in monthly meetings with store manager for an inside look into Disneyland Store Operations.
• Attended a weekly Blended Learning Series seminar, which provided an in-depth and interactive overview of Corporate Citizenship, Park Operations, and Disney Heritage.

Embassy Suites Waterfront

• Handled check-in and check-outs, customer inquiries, and billing questions.
• Created reservations and maintained relationships with third party services such as Expedia and Travelocity.
• Provided guests with efficient and personal service to improve customer satisfaction.
• Resolved customer issues to improve trust and gain customer loyalty.
• Followed up with customer inquiries in a timely manner to ensure issue resolution.
• Managed simultaneous phone calls and direct calls and messages to appropriate departments.

• Represented brand image through styling and high energy attitude.
• Handled customer transactions and sales floor standard.
• Provided efficient customer service in a high traffic store setting.
• Up sold and promoted store sales and promotions.
• Maintained sales floor standard while implementing Loss Prevention techniques to prevent theft.

• Responded to customer inquiries by phone and email.
• Managed customer listings and edited information per customer inquiry.
• Proactively edited and improved event listings by adding images, dates, times, and event information.
• Reached out to businesses to gain information that would benefit event listings.