Antonina Zhideeva Email & Phone Number

New York, Usa

• Greet guests in a warm and friendly manner, providing a positive first impression• Manage reservations and seating assignments to optimize table turnover and guest satisfaction• Communicate effectively with servers and managers to coordinate seating and ensure efficient service• Assist with answering phone calls, taking reservations, and addressing guest inquiries• Maintain cleanliness and organization at the host stand and lobby area• Monitor dining room flow and make adjustments as necessary to accommodate guest needs

New York, Usa

• Assist with event setup, including arranging seating, decorations, and equipment• Welcome and direct guests to their designated areas• Provide excellent customer service by answering questions and addressing concerns• Manage food service stations, ensuring cleanliness and replenishing supplies as needed• Handle cash transactions accurately and efficiently• Monitor event activities to ensure compliance with safety regulations• Assist with crowd control and conflict management, if necessary• Collaborate with other staff members to ensure smooth event operations• Perform other duties as assigned

Yekaterinburg, Sverdlovsk, Russia

Vladivostok, Russia

• Coordinated the pre-opening procedures for the internationally branded Casino making sure that all of the preparations are being run smoothly and the opening ceremony is going to take place on time• Contributed to the successful opening of 2 restaurants and 5 bars within tight deadlines  Interviewed and hired staff for numerous restaurant and bar vacancies • Adapted the training initially developed by Managers to the Casino’s standards and delivered it to 150 employees in the F&B department within 2.5 months • Planned and instructed staff on how the traffic flow will be working for the dishes coming from/to the kitchen, from/to inventory storage • Improved the performance of employees consistently by creating and scheduling training monthly• Completed the audit over the technical condition of the restaurant equipment (furniture, textile, silverware, dishes) • Collaborated with the staff of other departments (Kitchen, Reception, Purchasing, HR, Gaming, Stewarding, Housekeeping) to achieve common goals • Rewarded with the educational trip to Moscow to PIR Expo exhibition for the significant contribution to the success of the company

Vladivostok, Primorye, Russia

• Organized banquets, special events for 10-80 guests strictly staying within the client’s budget • Provided training to the staff together with a Chef for up-to 20 employees focused on upselling seafood and specialties • Enforced Health and Safety policies to reduce the risk of injury and accidents • Encouraged and collected feedback from the customers to implement positive changes within the café • Resolved challenging customer complaints to satisfaction, promoting brand loyalty • Communicated pertinent information to staff, such as large reservations or last-minute menu changes • Completed inventory management and ordered supplies as required

Sochi, Krasnodar, Russia

• Achieved the opening of the restaurant on time together with the team for the winter Olympic games in Sochi (2014)• Trained staff on the wine etiquette, taught how the wine has to be presented and served to the guests • Monitored, evaluated and audited food and beverage services to maintain a high level of customer satisfaction • Scheduled and distributed work assignments efficiently, in the alignment with operational and customer needs

Vladivostok, Primorye, Russia

• Developed strong relationships with the regular clients being a part of the exclusive membership club • Met the deadlines and budget goals when arranging special events, presentations, banquets for the customers • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations• Developed the motivation and recognition programs for the employees• Upsold special menu items, by training wait staff on sales techniques of new specials and bundles