Soon Zhi Sing Email & Phone Number

Penang, Malaysia

Penang, Malaysia

* Linking CN patents filed as Application and Utility and assigning them to the correct patent families within days of publication.* Identify dual filings by matching bibliographic data and evaluating the similarity of drawing images between CN (A) and CN (U) patents.* Apply data validation to patent documents in line with editorial policies and conventions.* Identify patents that relate to the same invention.* Manage customer cases assigned by the Customer Service Desk and operational requests.* Provide data analysis and reporting from periodic quality benchmarking reviews.* Provide analysis and feedback of quality assurance data to drive continuous content improvement.* Provide analysis and suggestions for process and content improvements as part of daily role or through participation in project teams.* Provide quality assurance checks and necessary update for the translation of assignee, inventor, agent names translations and address data.* Provide quality assurance checks and necessary update for the master dictionary.

Malaysia

• Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts. • Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. • Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer. • Work with TE franchised distributors to provide quotations and order fulfillment.• Promote TE portfolio of products to drive revenue.

Malaysia

• Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts. • Communicate with end customers via channels such as telephone & email by following up on Marketing Qualified Leads (MQL’s) and propose options and solutions.• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. • Conversations with the customers are geared towards understanding the customer’s needs through relevant probing questions and by extending conversations around project/opportunities.• A warm handoff of opportunities along with all required details to account managers for further nurturing.• Promote TE portfolio of products to drive revenue.

Bayan Lepas, Penang, Malaysia

•Manage company social media accounts & websites•Designed marketing materials •Provided marketing insights during the company’s weekly meeting•Analyze the performance of company and competitors social media accounts

Bayan Lepas, Penang, Malaysia

•Manage company social media accounts & websites•Perform market analysis and research on competitors•Support the marketing team in daily administrative tasks•Assist in marketing and advertising promotional activities•Update customer relationship system•Cold call

Simpang Ampat, Penang, Malaysia

• Serves customers and take orders• Prepare drinks and beverages• Maintain cleanliness of the café• Issued bills and accept payment