Worked closely with senior management and cross­functional teams to facilitate and project manage a company-wide transformation of their CRM tool from a home brew database to Salesforce.Led the data migration effort with responsibilities that included:- working with business analysts and stakeholders to determine what needed to be migrated - leading a team of database administrators and developers to determine how to migrate the data - overseeing the schedule and ensuring milestones are hit- vendor management

The Automotive Cloud team develops backend services for connected in-vehicle infotainment systems exposed using REST based interfaces.Products:- Fuel service API- Weather API- Electric Vehicle Charging API- Safety Cameras API- Parking APIMy responsibilities include:- Manage product roadmaps and prioritize backlog in agile (Scrum and Kanban) environment- Translate business objectives to product requirements- Utilize customer feedback to drive product development and improvement- Co-ordinate deliverables and dependencies with multiple stakeholders including internal teams and external partners- Support Sales and Customer Marketing in engaging with customers to understand needs and conveying product vision.

Managed care readiness and post launch support of Nokia Store and Nokia Maps.- Developed requirements with Product Managers for Store and Care tools - Conducted project kick-off meetings and regular check-ins - Coordinated with multiple teams and external vendors to create and execute training for contact centers globally- Created support flows for end to end handling of all customer support processes, including training material and contact handling procedures- Developed rampdown support processes with Service Line and the Care organization- Lead cross-functional teams to drive projects that involve external stakeholders- Perform risk management and escalate to management when necessaryProject owner for:- Refund Project: Spearheaded the refund project with multiple R&D teams- Operator Support: Revamped the support and refund models followed by Nokia operator teams- Service Rampdown: Developed rampdown support processes with Service Line

General responsibilities:- Set department objectives, goals and managed the budget- Planned and managed Nokia's games participation at events with budgets above CAD$1M.- Managed PR and Advertising agencies to obtain maximum return for marketing spend Led the following projects:- Coordinated advertising campaigns for multiple services- Directed the development and maintenance of the industry website for the N-Gage Industry Insider- Spearheaded the development of Sauna Talk, N-Gage’s promotional talk show.