Take the leadership role to implement projects/programs for customer from operation perspective.Provide the guidance for operation excellence.As an escalation point of contact for customer, fully in charge of operations includes trucking, warehouse, freight forwarding, project implementation, carrier space management, data analysis and reportingWork with internal team to ensure system set-up is aligned with SOP and operation practice.Team management:• Leading and manage dedicated project team• Build up new control tower team(4 team members) to ensure operation excellence• Lead problem solving initiatives with local /regional operation teams or internal stakeholders2022 Highlight:• Establish outstanding follow-up process, pursuit faster AR turnover• Develop trucking score-card mechanisms to monitor vender's service and continuing improve on vender performance2023 Highlight:• Leading CFS migration project yield cost saving (estimated $600K) for project team and our customer* Leading warehouse automation such as optimization for appointment system, implement conveyor project*Propose Milk-run solution and increase trucking service coveragePropose FCL bidding by coordinate with all internal stakeholders and provide customized solutions*Estimated 15% volume increase Year to Year with team's effort

Responsible for leading and coordinating in customer's projects, developing and implementing solutions, process improvement activitiesResponsible for performance of operation team by monitor and setup KPIs. ensure they are consistently meet target.

Handling 2 APAC regional newly launched digital projectsProject management skills:  Organize and arrange testing shipments for new projects across APAC in different routes  Corporate with country managers to draft and propose process flow from a regional view  Bridge between operation and technical team, finding out the problems and feedback to technical development team for product improvement  Monitor marketing campaign for new digital product Data analytics skills: Conduct data analysis based on testing result, develop SWOT analysis and assist department head to prepare findings in the presentation to C-suit Strategically research the potential market for new digital product based on the internal data and promote the new product to countries  Brainstorm for organization regional BDA (Big data analysis) topic and application

Handling customer's import/export issue and escalaction, provide guidance and conduct training to project management team. Leadership:Developed BCP (Business Contingency Plan) with the team in light of the COVID-19 outbreak and team manager on maternity leave: • Organized weekly meeting with courier and management team to resolve operational issue such as flight cancellation/ courier network • Developed Daily updated shipments delay report to project team and sample receiving team• Recognized with appreciation letter from customers for the “continuous high quality logistics support” • Received the “Covance Process Excellent Award” after completing a joint department Six Sigma Yellow Belt project, which resulted in an estimated direct saving of $7004.8/year and DHL shipment on time arrival boost from 56% in Jan 2018 to 90% in Aug and 85% in Sep• Mentored and coached new logistics team members from on-boarding to the stage when they could perform well in their roles• Led interns from NTU in an internship project to achieve a 15.8% improvement in the shipment on-time- performance for Vietnam kits shipments Main duties covered:• Clarify the knowledge and process for kits import and sample export policy by studying the regulatory website and gain knowledge from the daily communication with importers and couriers.• Summarize the changes in the countries import/export policy to manager, evaluate and develop a new process together with logistics manager, interpret and daft the new process to internal team• Design and maintain training/information sharing section for other teams in overall importation process and when there is changes in country’s regulatory update.• Resolve daily logistics issue and enquiry associate with shipment custom clearance/ import export process

• Fully in charge of DG approving, DG applying, DG shipment following up and DG inquiry for 13 cross/across Asia services.• Solving DG problems and doubts raised by our customer/partner • Make sure DG closing was completed 2 days before vessel arriving • Corporate with vessel planner and port ops to deal with late application/urgent shipment/ loading discrepancy• Perform 24/7 on call duty to deal with DG emergency case (DG leakage, fire accident and other types of DG incident on vessel/terminal)• Perform as DG in charge person by turn for all regional Asia on selected weekend