It Technician
CurrentIvy technology is a leading global electronics repair and service provider to many of the world's largest tech, med-tech, and telecom companies around the world. Specialties include laptop and tablet troubleshooting, hardware ordering, repairing personal computers and exceeding the costumer expectation.Key accomplishment: - kept the server up to date with the latest driver package for more than 100 different laptop models, lowering the chances for software issues. - performed evaluation of essential drivers needed for a functional laptop, reducing the time of operating system reimaging by 10%.- escalated recurrent failure errors faced by peers on Chromebooks, Ubuntu, Windows system computer to senior staff.