Zarminay Alam Hunzai Email & Phone Number

Karāchi, Sindh, Pakistan

- Coaching and training the representatives as they provide support to the clients.- Providing daily direction and communication to employees so customer service calls, voicemails and cases are answered in a timely, efficient and knowledgeable manner.- Providing statistical and performance feedback and coaching on a regular basis to each team member working with QA.- Creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level.- Executing weekly one-on-ones with CSR Support team and team check in’s.- Establishing work procedures and processes that support the company and departmental standards, procedures and strategic directives, in collaboration with the client.

Karāchi, Sindh, Pakistan

- Address customer service and answer inbound call inquiries in a timely manner.- Providing technical support to customers facing issues with their TVs.- Giving accurate and appropriate information to answer queries, troubleshoot TVs and address complaints or escalations.- Identifying customer needs to provide the best resolutions. - Maintaining a team of junior customer service representatives and help them with the product knowledge where needed.- Ensure customer satisfaction and provide professional customer service.

Karāchi, Sindh, Pakistan