Serena Zhu Email & Phone Number

Tysons, Virginia, US

Tysons, Virginia, US

• Rotated through 6 departments to develop cross-functional understanding of organizational efficacy (Business Intelligence, Strategy, Technical Account Management, Sales, Customer Operations, Learning & Development)
• Managed compilation and detailed revision of 650+ slides from 30 stakeholders across 13 departments (including CEO, CFO, and CPO) on rigid timelines for executive meetings with Board of Directors
• Spearheaded cross-functional development of self-service data offering as Product Manager by designing dashboards for 6,000+ partners to track KPIs and by writing SQL queries to customize datasets
• Launched company-wide knowledge and case management platform to 1,600+ employees to establish scalable HR processes and improve the employee experience across all departments

Tysons, Virginia, US

• Directed the launch of a major firmware update for the GC3 security panel
• Orchestrated a product beta by communicating with external partners to evaluate the customer experience
• Instituted a company-wide process improvement that was adopted on 200+ Jira tickets within two weeks
• Authored an invention disclosure of a new product integration that is under review for a patent

• Developed individual relationships with 100+ residents, while promoting their health, wellness, and safety
• Presented at the largest conference for student affairs professionals (NASPA) about programs I developed
• Organized and implemented 12 community-wide programs directed to residential communities of 450+ students

• Researched the impact of educational iPad apps on reducing math anxiety in elementary-aged children
• Standardized UI/UX design to address user concerns that were disclosed during alpha testing
• Collected fMRI and psychophysiological data to monitor brain activity in math-anxious and control subjects

• Evaluated and graded the smartphone programming coursework of 22 undergraduate and graduate students
• Answered questions about Android Studio and Java programming to enhance student understanding
• Selected innovative ideas from student pitches for new mobile applications

• Captured brain imaging data using fMRI to evaluate how reward system activation predicts drinking
• Collected and organized behavioral survey data to supplement brain images for each subject
• Coded 50+ commercials to analyze the relation between cue exposure and left Orbitofrontal cortex (OFC) activation
• Correlated self-reported drinking and left OFC signal changes caused by dynamic stimuli in alcohol advertisements

San Francisco, California, US

• Administered computer classes for 100+ guests per day in the Tenderloin Tech Lab to bridge the digital divide
• Launched a new program to help clients secure and maintain employment by providing a professional wardrobe
• Conceptualized and created a fully-furnished boutique-like store and fitting room using a budget of $100

• Organized events to further our mission of changing the perception of mental health on Dartmouth College's campus.

• Photographed the meetings and events of college organizations
• Arranged staff bonding activities and a public photography auction to publicize and sell my works and those of the other yearbook staff photographers

• Acted as an in-school tutor and after-school program aide at local elementary and high schools
• Improved the literacy level of children through individual and small group tutoring

• Tutored peers in French and Math through Dartmouth's Tutor Clearinghouse

Bachelor Of Arts - Ba, Computer Science And Neuroscience, Summa Cum Laude

Education record

Education record