With a proven track record in customer success and educational support, I excel at fostering a positive atmosphere and strong relationships. At SpeedyNinja Store, I oversee initiatives that boost customer happiness, satisfaction, resolve disputes, and encourage feedback-driven continuous development. My role demands that I ensure customer loyalty and retention, and my position requires high standards of assistance alongside effective and efficient conflict resolution.At Graceland, I assisted and oversaw classroom management, assisted teachers, provided comprehensive tutoring for students, all to guarantee seamless daily operations. Among the things I did, were administrative coordination and responsibilities, and, moral and character development classes for students. These experiences highlight my versatility, commitment to quality, and ability to create productive, pleasant work environments.
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Head Of Customer SuccessSpeedyninja Store Sep 2022 - PresentSingapore, SingaporeAs the Head of Customer Success at SpeedyNinja, I lead our efforts to forge strong, enduring relationships with our customers, ensuring they receive the maximum value from our solutions, and fostering customer loyalty & rentention•Customer Support: Reply and ensure customer support is maintained at the highest standard•Conflict Resolution: Resolve conflict and de-escalate tensions by the customer•Customer Advocacy: Enhance customer experience by promoting feedback culture for continuous improvement -
AssistantGraceland Student Care Centre Jun 2020 - Feb 2023Graceland: My Happiest Childhood Memories are Here!As an assistant here at Graceland, my role is to ensure that daily operations run smoothly. Ranging from fetching of students from schools, tutoring for all 4 subjects, to assisting front desk with administrative matters. All to ensure that my colleagues encounter lesser road blocks, and invoking happiness with the children• Teaching Assistant: Support Teachers with their duties to ensure a optimal classroom environment• Classroom Management: Manage students and maintain order• Educational Tutor: Provide tutoring across all subjects• Moral & Character Development Tutor: Foster key values like compassion & generosity • Operational Assistant: Assist with daily centre operations, including the coordination of fetching students • Front-Desk Assistant: Facilitate picking up of students by parents
Zi Yang Lim Education Details
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Hospitality And Tourism Management -
General Secondary Education
Frequently Asked Questions about Zi Yang Lim
What company does Zi Yang Lim work for?
Zi Yang Lim works for Speedyninja Store
What is Zi Yang Lim's role at the current company?
Zi Yang Lim's current role is Head of Customer Success at SpeedyNinja.
What schools did Zi Yang Lim attend?
Zi Yang Lim attended Nanyang Polytechnic, Montfort Secondary School.
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Zi Yang Lim
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Zi Yang Lim
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Zi-Yang Lim
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