As a COPs Analytics Sr. Analyst at Vodafone Egypt, I leverage my data literacy skills and my ITI training in data analysis to provide insights and recommendations that optimize business processes and customer outcomes and experiences. I have a bachelor's degree in computer science from Beni-Suef University, where I developed a strong foundation in artificial intelligence and programming.I have 3 years of experience in data analytics and visualization in different domains, such as telecom, e-commerce, and recruitment.I use tools such as Excel, SQL, Python, Power BI, and Tableau to interpret data, identify patterns, and communicate insights.For example, at NETAG, I contributed to data-driven business decisions that increased the revenue by 20% by developing and implementing a standardized set of metrics for each stage of the customer journey. I am passionate, self-disciplined, committed, and self-driven, and I aim to learn and grow as a data analyst.