Performing private IT work for an electrical company and a HVAC company. • Provide on-site and remote support for computers, printers and network.• Setup, manage and support Office 365 such as SharePoint online, exchange online and OneDrive. • Purchase\configure IT related equipment.

• Developing goals and strategies to ensure the IT department runs smoothly and effectively.• Establishing and directing all IT-related projects.• Monitoring changes in the technology sector to ensure we keep pace with all leading-edge developments applicable to our industry and business.• Adopting best practise to manage our network and computer systems to achieve optimal performance.• Oversee the planning for and implementation of new IT systems and network connectivity.• Provide technical advice and recommendations to Senior Management as well as leadership, support, and mentoring, to IT specialists within the organisation.• Create and adapt appropriate technological platforms to improve network security and our client and customer experience.• Troubleshoot data-related issues and establish regular maintenance regimes, as necessary.• Be on call, as required

• Responsible for ensuring adequate IT infrastructure, processes and systems in place to support the various IT applications and data requirements of the business. • Lead and support the BRAVE Framework.• Provide effective 2nd and 3rd level support to the business for all infrastructure, business systems and applications.• Champion customer experience and effectively manage stakeholder expectations• Manage strategic partners and ensure effective engagement, integration and collaboration among the teams• Responsible for ensuring IT projects achieve management support, are completed on time, within budget and securing high user adoption.• Manage major events and incidents across all critical business services and technology systems• Provide after-hours support to resolve critical issues and for scheduled out of hours work as necessary• Provide support to increase knowledge and effective use of business applications along with end user training• Identifying and recommending new technology and solutions, that will improve infrastructure, applications and business processes using the ITW Toolbox methods..• Role model & champion the ITW Business Model, culture & values, actively participate in functional or division safety-plans and initiatives, reduce complexity by use of the ITW toolbox.

● Providing level 2 and 3 support on-site and remote support to multiple clients. ● Configuring and troubleshooting network, firewalls, hardware, server, software, cloud and backup issues.● Using Connect Wise as a ticketing system, Labtech as remote management software, ITGlue for documentation and Rainbow for team communication. ● Perform various tasks such as managing, configuring, troubleshooting, Office365, Azure, Various windows version such as Windows 2012 and Windows 2016, Exchange 2010, MS Office, Sophos, StorageCraft, Vmware, routers and various windows applications. ● Perform various tasks such as managing, configuring, troubleshooting various hardware including printers, computers, servers, Shoretel phones and routers.● Assisting technical team with technical support and configuration when needed.● Working on projects with team. ● Generating health checks for customers.● Checking alerts and generating related tickets.

● Provide level 2/3 support on-site and remotely to multiple clients.● Configuration and troubleshooting any type of clients’ issues using Kaseya, n-able or team viewer.● Performing various tasks such as managing, configuring, troubleshooting, Office365/Exchange online, Azure, Various windows version such as Windows 2012 and Windows 2016, Exchange 2010, MS Office, Hyper-V, routers and various windows applications. ● Perform various tasks such as managing, configuring, troubleshooting various hardware including printers, computers, servers and routers.● Assisting technical team with technical support and configuration when needed.● Managing customers and their expectations.● Pre sales assistance for sales person for new business.● Reporting on customer satisfaction to Managing director and reporting on how to improve performance● Providing support remote and local for clients after office 365 and Azure migration to ensure work is uninterrupted.