Ziad Daher Email & Phone Number

Lebanon

CRC Back office:- Ability to work on Magento E-commerce platform (front-end/ back-end)- Process Ecom orders & requests- Share with agency the campaign brief to them to create website banners- Upload Homepage & category banners on the website- Monitor social media posts on Sprinklr platform and reply according to the shared FAQ- Ensure customer satisfaction by delivering the best service across all channels- handle multiple customer requests and complaints… Show more CRC Back office:- Ability to work on Magento E-commerce platform (front-end/ back-end)- Process Ecom orders & requests- Share with agency the campaign brief to them to create website banners- Upload Homepage & category banners on the website- Monitor social media posts on Sprinklr platform and reply according to the shared FAQ- Ensure customer satisfaction by delivering the best service across all channels- handle multiple customer requests and complaints resolution-conduct monthly campaigns for Out of Frequency & Nursing Customers- Create invoices, Returns, Free goods and new client files- Receive incoming calls from existing, New & prospect clientsTraining:- Prepare the yearly training Calendar including training agenda, topics and attendees- Attend new and limited edition coffee training provided form HQ- conduct coffee training including coffee fundamentals, science of milk, customer facing, sales techniques and new coffee launch Show less

Lebanon

- Extensive Knowledge in the coffee types - Knowing the origin of the coffee blends and harvest methods- Assisting Nespresso's Grand Crus in their coffee and machine selection - Weekly Stock Inventory- Applying FIFO system to the coffees

Beirut District, Lebanon,

-Organizing Sales Visit-Demonstrating and presenting products-Attending trade exhibitions, conferences and meetings-Reviewing Sales performance-Negotiating Contracts and packages

Zalka And Le Mall Dbayeh

- Daily opening and closing of the retail store- Assisting customers with their requirements- Performed and ensured the daily inventory and stock level- Assigned tasks to sales associates, cashiers, and coordinators in order to ensure that activities are carried out in the most efficient manner- Scheduling and time management of all staff in the store- Communicate sales plans, monitor targets- Developing yearly business plan, action plan, and product reports

Le Mall Dbayeh

- Coaching the sales associates- Checking transfers and admin- Preparing budget and job requirements- Scheduling and training- Evaluating and maintaining of targets- Visual merchandising

Le Mall Dbayeh

- Organizing the daily cash transactions- Managing inventory- Cashier

Kaslik

- Serving-Up-selling-Customer Satisfaction-Coaching-Scheduling