Arabi Qatar Company W.L.L.is specializing in Water Equipment, the company offers a diverse range of high-quality products and systems for domestic and commercial applications.My Responsibilities:• Build an Excel Program: I have implemented a cutting-edge Excel program designed to streamline the process of costing and generating quotations for company’s products. This innovative tool allows for efficient and accurate calculations, ensuring precise pricing for customers.• Team Management: Supervise, lead, and mentor a team of technical support specialists/engineers.• Training: Conduct training sessions to enhance team technicalities.• Strategic Collaboration: collaborating with the sales team to offer competitive pricing and engaging with consultants, ensuring a technically sound proposal, crucial in securing the project.• Service Delivery: Implement and maintain support procedures, workflows, and standards to optimize service delivery.• Customer Satisfaction: Monitor customer inquiries, complaints, and escalations, ensuring swift resolution and customer satisfaction.• Process Improvement: Implement new tools or technologies that enhance efficiency and streamline support operations.• Documentation and Reporting: Maintain accurate records of support activities, resolutions, and customer interactions.• Team Performance: Generate regular reports on team performance, customer satisfaction, and key metrics for management review.• Crisis Management: Act as a point of contact during critical incidents, guiding the team in swift problem resolution and communication with stakeholders.

Tadmur Trading serves the construction and infrastructure market in Qatar with a diverse range of products and services. The expertise of Tadmur Trading lies in supplying internationally recognized brands to the local market.Responsibilities:ACTING BUSINESS LINE MANAGER FOR UTILITY & INFRASTRUCTURE – PUMPS• Strategic Planning: Develop and execute strategic plans for the assigned business line in alignment with overall company goals. Set clear objectives, performance indicators, and targets for the business line.• Profit and Loss Management: Assume responsibility for the financial performance of the business line, including revenue, profitability, and cost management. Develop and manage budgets, ensuring financial targets are met or exceeded.• Market Analysis and Competitive Research: Conduct market analysis and competitive research to identify opportunities, market trends, and potential threats.• Team Leadership and Management: Lead a cross-functional team, including product development, marketing, sales, and support staff. Set objectives, provide guidance, and evaluate team performance to ensure alignment with business goals.• Lead, and Motivate Commercial Teams, providing guidance and support to achieve targets.• Performance Monitoring and Analysis: Monitor and analyze key performance indicators (KPIs) to track the business line's performance and identify areas for improvement.• Customer Focus: Ensure a customer-centric approach in the business line's activities, addressing customer needs and feedback to improve products/services.• Market Share: During my tenure at TADMUR Trading, I spearheaded initiatives that resulted in a remarkable 30% increase in market share

• Conducting comprehensive assessments of client requirements to determine appropriate pump solutions and collaborating with clients to understand their technical specifications and project goals.• Providing technical expertise and guidance to customers regarding pump selection, installation, and maintenance.• Utilizing advanced software tools specialized in pump selection, pumping station design, and mixers selection• Creating detailed technical proposals and presentations outlining recommended pump solutions.• Collaborating with sales team, project engineers and project management, to ensure seamless project execution.• Providing training and technical support to internal teams and customers on pump operation.• Staying abreast of industry trends, advancements in pump technology, and regulatory requirements to ensure adherence to best practices and standards.• Participating in product development initiatives, offering insights and recommendations based on customer feedback and market trends.• Developing technical documentation, including manuals, specifications, instructional materials, and material submittal to support pump installations and operations.• Witnessing / Conducting performance testing and analysis of pump systems, at factory, to validate design specifications.• Collaborating with vendors and suppliers to ensure timely delivery of pump equipment.• Providing post-sales support and assistance to customers, addressing any concerns or issues with pump performance or functionality.• Representing the company at industry conferences, trade shows, and customer meetings to showcase pump capabilities and establish strategic partnerships.

Abunayyan Trading Corp. (ATC) is a leading supplier of products and system solutions provider for Water, Wastewater, Power, Oil & Gas industries in the Kingdom of Saudi Arabia and Middle East.My responsibilities are:• Product Strategy and Vision: Define the product vision, strategy, and roadmap in alignment with the company's overall goals and market needs.• Conduct market research, gather customer feedback, and analyze market trends to identify opportunities for product enhancement and growth.• Feature Definition and Prioritization: Prioritize features through methods such as user stories.• User Experience and Design Oversight: Collaborate with design teams to ensure the product meets user experience and design standards.• Client Experiment: Promote user experimentation during product testing to improve product features and design.• Product Performance Analysis: Define and track key performance indicators (KPIs) to measure the success of the product.• Market Share: Increase the market share as well as to achieve the target.• Product Manager for Flowserve pumps.• Cooperate with sales department to increase the market share.• Using Flowserve pumps selection software to provide suitable pump, technical support as well as commercial cost to sales engineers.• Develop new business sales opportunities with new customers.• Liaise with sales department to conduct site visits meeting key persons and negotiate the obstacles / provide solutions.• Manage full spectrum of commercial negotiations with customers to reach award stage.• Work with technical services and other departments to support strategic projects as needed.

Comet serves as a representative for prominent international manufacturing companies in Iraq and is recognized as one of the foremost local firms in commercial agencies, trading, and engineering services. The company has achieved significant success by securing numerous multimillion-dollar contracts for the supply of spares, equipment, and complete projects, including those under the UN's Oil for Food and Necessities program.Responsibilities:• Business Development: Identify new business opportunities and partnerships to expand the company's market reach and increase revenue.• Contract Management: Negotiate, draft, and review contracts with clients, vendors, suppliers, and partners.• Pricing and Financial Management: Monitor financial performance, analyze costs, and manage budgets to ensure financial targets are met.• Client Relationship Management: Build and maintain strong relationships with key clients or customers, addressing their needs and ensuring high satisfaction levels.• Resolving Issues: Act as a point of contact for resolving any commercial issues or concerns.• Market Analysis and Competitor Research: Conduct market analysis and competitor research to identify market trends, opportunities, and threats.

• Develop and maintain strong relationships with key decision-makers within North and South Iraqi oil companies and refineries.• Conduct frequent visits to various locations across Iraq to understand the unique needs and challenges of different oil companies and refineries.• Actively participate in tender processes, including preparing commercial and technical proposals, negotiating contracts, and coordinating with internal teams to ensure timely and accurate responses to client inquiries.• Coordinate with internal sales, engineering, and logistics teams to ensure seamless project execution, from initial inquiry to final delivery and installation.• Continuously seek feedback from clients to identify areas for improvement and innovation.

• Served as a Sales Engineer, representing Al-Jubail International Trading in Iraq. Executed strategic travel plans to engage with a diverse range of customers, including private enterprises, governmental entities, and semi-governmental organizations. Proactively collected inquiries and identified potential business opportunities during customer visits. Prepared and submitted tailored offers to meet client requirements. Diligently followed up on submitted offers to ensure effective communication and maintain strong customer relationships.

• Cultivated experience as a multi-discipline NDT Level II inspector, proficient in utilizing a spectrum of testing methodologies including RT, PT, MT, UT, BMI, and VT. Conducted inspections across various ARAMCO facilities situated in Dharan, Abqaiq, and Ras Tanura Refinery. Duties encompassed the examination of pipelines, furnaces, heat exchangers, distillation columns, storage tanks, and other critical infrastructure components.

Engaged as a welding observer and inspector, proficiently employing RT, PT, MT, UT, and VT testing methodologies. Contributed expertise to the Al-Kherba Al-Samra Pipeline Project and New Storage Tanks Projects at Jordan Petroleum Refinery, ensuring adherence to quality standards and regulatory requirements.