Experienced in customer operations, I have a proven track record of enhancing customer relations and satisfaction. As a Customer Operations Executive at Banque Libano-Française, I created a comprehensive database that improved customer interactions and increased overall satisfaction. My commitment to delivering excellent customer service and resolving issues has consistently earned me a 5-star rating on satisfaction surveys. Additionally, my financial expertise has enabled me to provide valuable advice to customers, resulting in increased savings and investments. With a strong focus on managing customer accounts and delivering exceptional service, I achieved a remarkable 95% increase in customer satisfaction.Furthermore, as a Junior Accountant at Pharma Group Holding, I ensured compliance with tax regulations while maintaining accurate client databases and vendor records. Through meticulous account reconciliations, I successfully minimized discrepancies, ensuring data accuracy and integrity.Beyond my professional accomplishments, I am a strategic thinker and business partner. During my tenure as a Business Partner at Calabria Pub, I devised a marketing strategy that amplified the club's visibility and recognition. Additionally, I established an extracurricular club to connect students with the local community, fostering hands-on experience in history. Utilizing my strong communication skills, I took control of public relations, attracting more customers and driving increased business for the pub.As a digital marketer and data analyst, I combine my expertise in customer operations with a passion for leveraging data-driven strategies to drive business growth. I am adept at utilizing digital platforms to increase sales and enhance overall productivity. With my collaborative mindset and innovative approach, I strive to make a significant impact in the companies I join, building market presence and driving success.Let's connect and explore opportunities to create impactful marketing campaigns, optimize data strategies, and drive remarkable business growth.