Ziad Magdy

Ziad Magdy Email and Phone Number

IT Specialist @ FlairsTech
Ziad Magdy's Location
Alexandria, Egypt, Egypt
About Ziad Magdy

Ziad Magdy is a IT Specialist at FlairsTech.

Ziad Magdy's Current Company Details
FlairsTech

Flairstech

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IT Specialist
None
Website:
flairstech.com
Employees:
1031
Ziad Magdy Work Experience Details
  • Flairstech
    It Specialist
    Flairstech
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  • Numentis
    Senior Service Desk Analyst
    Numentis Apr 2022 - Present
    * Remote IT management for contracted SMBs via Datto RMM* Manage Active Directory, Group Policy, servers, Office 365, G Suite* Configure routers, firewalls, and VPNs (Cisco, Sophos, SonicWALL)* Analyze hardware performance & recommend solutions* Install/upgrade software & apply security patches* Utilize Autotask for efficient ticketing & SLA adherence* Maintain data security with frequent backups* Train new team members & document procedures
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  • Cricut
    Technical Support Representative
    Cricut Nov 2021 - Apr 2022
    * Identifying and resolving hardware and software issues for our machines and application* Adjusting the troubleshooting steps based on the operating system in use (Windows, MAC, IOS, Android)* Managing multiple cases at one time (Chat & Email support)* Supporting the roll-out of new application updates and machines* Managing service level agreement (SLA) through ticketing system (Zendesk)
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  • _Vois
    International Customer Service Representative
    _Vois Oct 2020 - Jul 2021
    Alexandria, Egypt
    * Identifying and resolving customers queries while promoting the company* Complying and adhering to business rules* Adapting to frequent managerial and team members changes* Managing personal time with dynamic shifts* Committing to required targets
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Ziad Magdy Education Details

Frequently Asked Questions about Ziad Magdy

What company does Ziad Magdy work for?

Ziad Magdy works for Flairstech

What is Ziad Magdy's role at the current company?

Ziad Magdy's current role is IT Specialist.

What schools did Ziad Magdy attend?

Ziad Magdy attended Alexandria University.

Who are Ziad Magdy's colleagues?

Ziad Magdy's colleagues are Hassan Ibrahim, Mahmoud Higgy, Nadeen Nageh, Mahmoud Marsafy, Michael Sherif, Samira Ashraf, Abdelrahman Khamis.

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