Ziad Amr Email & Phone Number

Qesm 1St Nasser City, Cairo, Egypt

Assisted prospective students throughout the application process in all over the EMEA region, delivering exceptional customer service.Free advice and placement services in a range of recommended UK schools and universities and making sure to provide you with a complete package that includes all you need for a successful and enjoyable period of study in the UK.Collaborated with university faculty and staff to organize and execute seamless graduate & undergraduate admission eventsDevelop and prepare young people for future career opportunities in the prosperity of developing Egypt and the Arab nation by having a new generation of well-educated and knowledgeable students, which will be a base of integrated, developed and great nation.

United States

1)Facilitated seamless coordination between subordinates and superiors to ensure successful milestone completion within prescribed timelines.2)Led a team of 5 employees, effectively delegating tasks and providing guidance to ensure efficient and timely completion of projects.3)Vigilantly monitored the progress of my team members in achieving targets, meticulously aligning their projections and allocations for optimal performance.

United States

1) Expert in handling escalations and high-priority issues2) Excellent communication and interpersonal skills3) Strong problem-solving and conflict resolution abilities4) Ability to manage multiple tasks in a fast-paced environment5) Experience in collaborating with cross-functional teams6) Proficient in CRM systems and ticketing platforms7) Customer-oriented with a focus on satisfaction and retention

United Arab Emirates

1) Collaborated with legal teams to initiate legal proceedings against non-compliant customers, resulting in the successful recovery of assets and repayment of outstanding debts.2) Conducted thorough investigations and analysis of customer accounts, identifying fraudulent activities and implementing necessary measures to prevent future occurrences.3) Executed a range of administrative duties for designated accounts, including meticulously documenting address modifications and expunging records of deceased clientele.

Coordinated all aspects of travel logistics and diligently managed remuneration packages for the Director.Managed the director's calendar, scheduling appointments, meetings, and travel arrangements to ensure seamless operation and on-time attendance.Oversaw facility management and generated comprehensive reports to ensure optimal operations.Skillfully prepared official correspondence such as memos, reports, and other essential documents.

Cairo, Egypt

1) Actively engaged in intermediate tasks and provided support for branch operational activities and financial services.2) Delivered comprehensive information on the bank's services and products to clients, ensuring their understanding and satisfaction.3) Proficiently processed all new account transactions, expertly guiding customers in their selection of suitable accounts and financial services.4) Successfully fostered positive customer relationships and bolstered business growth for the bank, exhibiting exceptional customer relation skills.

Cairo, Egypt

-Collaborated with clients to identify their business needs and provided customized solutions.-Led product briefings, conducted demonstrations, and provided solutions design support to enhance users' job performance through tailored software solutions.

Executive Mba

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 2.8 Gpa