Ziad Aslam Email & Phone Number

Karachi Division, Sindh, Pakistan

Karachi Division, Sindh, Pakistan

• Developing a clear and compelling product strategy based on market analysis, customer needs, and business goals. • Defining the product vision and aligning it with the overall company vision.• Creating and managing the product roadmap, prioritizing features and enhancements based on customer feedback, market trends, and business objectives.• Working closely with development teams using Agile methodologies, such as Scrum or Kanban, to ensure efficient and timely delivery of product features.• Collaborating with stakeholders, including customers, sales, marketing, and engineering teams, to gather requirements and translate them into detailed product specifications and user stories.• Prioritizing and managing the product backlog, conducting sprint planning, and participating in daily stand-ups.• Building strong relationships with key stakeholders, including executives, customers, and cross-functional teams. Communicating product updates, progress, and challenges effectively to ensure alignment and support.• Monitoring product adoption, analyzing user feedback, and iterating on product features to drive user engagement and satisfaction.

Karachi, Pakistan

Karachi, Pakistan

Karachi, Pakistan

• Provide in-depth functional & technical expertise to support application life cycle management.• Serve as a technical expert to drive the development, testing, and implementation of new products or operational improvements.• Actively take part in system configuration of different modules of the software application.• Actively take part in product configuration specific to business requirements and needs.• Collaborate with business SMEs to understand business functionalities and processes. Develops user requirements, system configuration documents and reports.• Involved in the creation, preparation, and conduct of quality assurance reviews and the development and execution of test plans & test scripts for both front-end and back-end processes.• Uses advanced knowledge of applications to provide technical assistance in identifying, evaluating, and resolving test problems.• Assist in the data collection for building requirements and workflow documentation.• Independently identify, develop, and implement technical solutions which support the business requirements.

Karachi, Pakistan

• Provide in-depth functional & technical expertise to support application life cycle management to different clients.• Serve as a technical expert to drive the development, testing, and implementation of new products or operational improvements.• Act as a liaison between client area and technical organization by assisting in the planning, conducting, and directing of the analysis of business problems to be solved with automated systems.• Actively take part in system configuration of different modules of the software application.• Actively take part in product configuration specific to client requirements and business needs.• Collaborate with business SMEs to understand business functionalities and processes. Develops user requirements, system configuration documents and reports.• Involved in the creation, preparation, and conduct of quality assurance reviews and the development and execution of test plans & test scripts for both front-end and back-end processes.• Uses advanced knowledge of applications to provide technical assistance in identifying, evaluating, and resolving test problems.• Assist in the data collection for building requirements and workflow documentation.• Independently identify, develop, and implement technical solutions which support the business requirements.

Karachi, Pakistan

• Provide in-depth functional & technical expertise to support application life cycle management to different clients.• Serve as a technical expert to drive the development, testing, and implementation of new products or operational improvements.• Act as a liaison between client area and technical organization by assisting in the planning, conducting, and directing of the analysis of business problems to be solved with automated systems.• Actively take part in system configuration of different modules of the software application.• Actively take part in product configuration specific to client requirements and business needs.• Collaborate with business SMEs to understand business functionalities and processes. Develops user requirements, system configuration documents and reports.• Involved in the creation, preparation, and conduct of quality assurance reviews and the development and execution of test plans & test scripts for both front-end and back-end processes.• Uses advanced knowledge of applications to provide technical assistance in identifying, evaluating, and resolving test problems.• Assist in the data collection for building requirements and workflow documentation.• Independently identify, develop, and implement technical solutions which support the business requirements.

Karachi, Pakistan

Karachi

• Creating and maintaining on-time technical software documentation of all types. • Involved in Quality Assurance of software products.• Writing technical direction on product announcements, marketing brochures, advertisements, and marketing specifications.• Design Use Cases and Test Cases using System Requirement Specification document (SRS). • Extensive rewriting and creating content from collaboration with SME’s.• Writing clear and concise policies and procedures.• Hands-on experience in creating wireframes and mock-ups.• Providing proactive feedback on user interfaces to influence and improve the product design.• Create Product Demos and Trainings for in-house staff and clients.• Involved in development of proposals, bids, quotations, or other documents describing organizational products and services in response to requests from prospective clients.Documentation TypesUser Guides, Installation Guides, Instruction manuals, Administration Guides, Troubleshooting documentation, Concept Guides, Release Notes, Marketing Brochures and other technical documents for products, RFP Management.Authoring ToolsAdobe Acrobat Reader, Microsoft Excel, Microsoft Word, LaTeX, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Shotty Screen Capture, SnagIt, Microsoft Snipping Tool, Balsamiq, Microsoft PowerPoint Storyboard.

Islamabad

• Interact directly with customers via telephone, email, electronic mechanisms.• Understand product functionality to drive customer based solutions.• Resolving escalated customer complaints without the need for team lead intervention.• Software Documentation.• Usability testing of software in coordination with SQA department.• Taking ownership of technical issues, and working with Development group, Team lead to resolve more advanced issues when necessary.• Documenting troubleshooting and problem resolution steps.• Document and follow-up of customer suggestions for continued improvements to internal systems and products.• Communicating and coordinating with internal departments.

Karachi

• Software Documentation Handling. From Requirements Phase to Deployment Phase.• Understanding the technology and applications for which documentation is to be prepared.• Gathering and analyzing the information needs of the user.• Creating Software Demos and interactive tutorials• Reporting to higher authorities and other colleagues.• Collaborating with developers and managers to clarify technical issues.• Communicating and managing customer relationships.• Handling Client Queries.

Karachi

• Examine and develop client advertising business strategies and given valuable solution accordingly. • Sell online, print and local search engine marketing advertising programs and solutions to new as well as existing business accounts. • Maintaining Accounts database.• Researches and analyzes data to identify, troubleshoot and resolve discrepancies and client inquiries.• Plans, Organize, Assigns, Reviews and Evaluates the Work of Assigned Professional & Technical Support Staff. • Achieving business goals by working in a team-oriented environment. • Helping non advertisers or new connects and motivated to bird dog accounts. • Delivering exceptional customer services to meet deadlines.

Bachelor'S Degree, Bs - Computer Science

Activities and Societies: • Debates and taking parts in declamations contests • Cricket • Music & Entertainment

Dot Net Development Using C# .Net / Asp.Net

Associate'S Degree, Dae - Computer Information Technology

High School, Pre-Engineering