Ziad Diab Email & Phone Number

Toronto, Ontario, Canada

• Develop detailed work plans, task schedules, estimates, and resource plans according to the Software Development Life Cycle (SDLC).• Collaborated with customers to gather and define requirements for their applications, ensuring alignment with their business needs and objectives.• Supervising the development of test plans and execution of test cases and use cases to ensure proper deployment of service robot applications.• Overseeing robotic hardware assembly and deployment… Show more • Develop detailed work plans, task schedules, estimates, and resource plans according to the Software Development Life Cycle (SDLC).• Collaborated with customers to gather and define requirements for their applications, ensuring alignment with their business needs and objectives.• Supervising the development of test plans and execution of test cases and use cases to ensure proper deployment of service robot applications.• Overseeing robotic hardware assembly and deployment including integration of Arduinos and Raspberry Pi devices into the robotic platform resulting in a successful released of the first 2-barrier Disinfection Service Robot.• Create and manage the inventory, supervise GlobalDWS events, and oversee client and vendor relationships. Show less

Toronto, Canada Area

• Involved in all phases of the Digital Asset Management (DAM) implementation projects including analysis, design, implementation, and creating technical documentation.• Worked directly with clients to identify system requirements and manage expectations.• Installed and configured web applications for enterprise customers utilizing N+1 redundancy, High-availability clusters, and multi-tier architecture.• Managed and implemented large enterprise business transformation programs.•… Show more • Involved in all phases of the Digital Asset Management (DAM) implementation projects including analysis, design, implementation, and creating technical documentation.• Worked directly with clients to identify system requirements and manage expectations.• Installed and configured web applications for enterprise customers utilizing N+1 redundancy, High-availability clusters, and multi-tier architecture.• Managed and implemented large enterprise business transformation programs.• Identified system resource bottlenecks and worked with other teams to test and tune systems for optimal performance while collaborating regularly with colleagues both inside and outside the production support team.• Worked with new industries as they've adopted Digital Asset Management solutions such as Pharmaceutical, Automotive, Utility & Energy, Media & Broadcasting, Publishing, Retailers & Mass Merchants, Construction, and Government & Public Sectors. Show less

Toronto, Canada Area

• Managed the QA department including hiring resources, reporting, off-shore QA outsourcing, and conducting presentations to stakeholders.• Participated in strategic planning meetings and provided follow-up to ensure milestones and goals are met.• Advanced knowledge of testing including risk based testing, agile software testing, software development methodologies, version control, and defect management practices.• Successfully released several versions of the Telescope application… Show more • Managed the QA department including hiring resources, reporting, off-shore QA outsourcing, and conducting presentations to stakeholders.• Participated in strategic planning meetings and provided follow-up to ensure milestones and goals are met.• Advanced knowledge of testing including risk based testing, agile software testing, software development methodologies, version control, and defect management practices.• Successfully released several versions of the Telescope application over three complete software development life cycles including a SaaS version (On-Demand).• Virtualized the QA testing lab using VMware and Hyper-V.• Directed the development of the automated test suites using Selenium and jUnit.• Managed multiple offshore QA projects and resources, assigned and managed work activities, met deadlines, and developed project management reporting.• Supervised the approval, completeness, and quality of all technical documentations.• Designed, built, and maintained the test and development environments - including installing and configuring operating systems, web & application servers, databases, & VMs.• Directed the development of test strategies, test cases, and test support documentation for a Digital Asset Management DAM and Media Asset Management MAM software.• Promoted to Manager of QA due to remarkable results in leadership and testing activities. Show less

• Served as the technical expert during the presale process by answering customer inquiries, representing the product architecture, and presenting the future vision.• Worked closely with business and technology groups to identify best methods for promoting and implementing new products and services.• Conducted project reviews and made decisions regarding standards and procedural changes needed to improve project implementations.

• Developed a software testing application using .NET that evaluated new students and ranked their education level to specific courses. Resulting in faster evaluation of students.• Developed a payment application (web-based) for online registration using Visual Basic .NET and Microsoft SQL Server as the database.

• Developed and maintained a C++ application (Tempest) for an optical document storage and retrieval system using Microsoft SQL Server as the database.• Implemented an LDAP API to the Windows 2000 Active Directory. Coded using Visual C++ to be used as a central database for repository information.• Designed and coded a Windows NT Device Driver API for the SCSI devices using C++.• Directed all aspects of the project. Configured parameters, maintained development environment, and… Show more • Developed and maintained a C++ application (Tempest) for an optical document storage and retrieval system using Microsoft SQL Server as the database.• Implemented an LDAP API to the Windows 2000 Active Directory. Coded using Visual C++ to be used as a central database for repository information.• Designed and coded a Windows NT Device Driver API for the SCSI devices using C++.• Directed all aspects of the project. Configured parameters, maintained development environment, and reviewed modifications for Xerox Corporation’s Tempest deployment. Show less

• Participated in the ImageBASIC release team of 5. The group had to work 24/7 to release the product. I analyzed and alpha-tested the product before delivering it to the QA department. The product was released on time and bug free.• Worked with Hummingbird’s PCDOCS testing team to test and deliver DOCSImaging which eventually became a component of the PC Docs Content Management application.• Led and trained junior QA Engineers in writing test cases and achieving test objectives.•… Show more • Participated in the ImageBASIC release team of 5. The group had to work 24/7 to release the product. I analyzed and alpha-tested the product before delivering it to the QA department. The product was released on time and bug free.• Worked with Hummingbird’s PCDOCS testing team to test and deliver DOCSImaging which eventually became a component of the PC Docs Content Management application.• Led and trained junior QA Engineers in writing test cases and achieving test objectives.• Worked with the development team to understand requirements, design test plans, and code and implement test scripts.• As a member of a team, installed and maintained an enterprise application for storage and retrieval of optical documents for Ernst & Young. Show less

• Developed test plans, scenarios, and scripts for ImageBASIC and Tempest including automated, manual, regression, functional, batch, system, and integration tests.• Planned benchmark and performance measurements using Windows NT.• Coded VB scripts and SQL queries for log-file analysis & application troubleshooting.• Used InstallShield to design the Tempest and ImageBASIC setup programs.

• Provided technical support assistance.• Solved complex technical problems in source code sets for customers such as American Airlines, American Express, AT&T, IBM Corporation, and J.C. Penney Company, Inc.• Wrote different programs (using Visual Basic, Delphi, Oracle Forms and Gupta SQL) to be used as coding samples distributed with the software.

Master’S Of Science, Computer Science

Thesis topic: An X Window Graphical Interface to RDB (Using SQL)

Bachelor’S Of Science, Computer Science

Senior Project: Implemented and designed a video store database program. The program was written using the C++ compiler using an IBM.