 Supported the launch of an e-governance system (paperless environment) aimed at modernizing government operations and enhancing citizen services. This involved conceptualizing, planning, and implementing digital solutions to streamline administrative processes. Planning of the City Facilitation Center, a pivotal initiative designed to provide comprehensive support services to citizens and businesses. Collaborated with stakeholders to develop strategies for efficient service delivery.  Managed departmental operations and teams to ensure the effective execution of projects within specified timelines and budgets. Provided leadership and guidance to multidisciplinary teams, fostering a collaborative work environment focused on achieving project objectives and delivering high-quality results. Advised the Minister on strategic initiatives and operational matters to drive productive outcomes and optimize departmental operations. Leveraged expertise in science, technology, and information technology to provide insights and recommendations for decision-making, resource allocation, and performance improvement. Collaborated with government agencies, private sector partners, and other stakeholders to build strategic partnerships and enhance the department's capacity to address complex challenges and deliver impactful solutions for the benefit of society.

• Spearheaded and Oversaw Overall Company Success: Managed day-to-day operations, taking charge of various critical functions, including marketing, strategic planning, financing, human resources, and ensuring compliance with safety regulations. By providing effective leadership and direction, contributed to the company's overall success.• Developed and Executed Strategic Initiatives: Formulated and executed initiatives that led to significant business growth, improved operational efficiency, and increased profitability. Played a crucial role in enhancing the company's competitiveness and market positioning.• Led and Mentored a Diverse Team: Fostered a high-performance culture, empowering the team to achieve organizational goals and deliver outstanding results.• Successfully Navigated Regulatory Compliance: Ensured operations were conducted in adherence to relevant laws and standards, safeguarding the company's interests.• Implemented Cost-Effective Measures: Streamlined operational expenses while upholding the company's commitment to quality and exceptional service.• Cultivated Strong Relationships with Key Stakeholders: Nurtured strong relationships with clients and partners, driving customer satisfaction, loyalty, and beneficial collaborations.• Utilized Advanced Project Management Dashboards: Leveraged cutting-edge tools, such as Asana and MS Project, for enhanced project planning, execution, and monitoring. Real-time insights into progress, task assignments, and resource allocation fostered agility and adaptability in project management, optimizing workflows, mitigating risks, and ensuring on-time delivery of complex projects.

As an IT Consultant at the Ministry of Electricity in Erbil, Iraq, I played a crucial role in driving the successful implementation and optimization of IT initiatives. My contributions included:• Provided strategic technical advisory: Offered expert guidance and recommendations to the Minister ofElectricity and board members on a significant smart grid project. This project aimed to serve 1.5 millionconsumers and involved in key decisions related to IT infrastructure, business applications, and softwarefunctionalities.• Managed IT-driven interventions: Led and supervised the enhancement of the IT infrastructure, business applications, and software solutions for the smart grid project. By employing best practices and leveraging advanced technologies, I ensured increased automation, improved efficiency, and higher service quality throughout the project lifecycle.• Proposed cost-saving measures: Advocated for on-premises data center hosting instead of cloudcomputing (e.g., Azure and AWS). This proposal was instrumental in projected cost savings of US $10million over a five-year period while maintaining stringent data security and control.• Facilitated communication with stakeholders: Successfully presented significant project milestones,and progress updates, and recommended solutions to the Minister and top management. This ensuredalignment with strategic objectives and effective decision-making to overcome potential challenges.• Conducted thorough analysis: Conducted a comprehensive examination of the smart grid project'sbusiness processes and existing IT infrastructure. Collaborated with various implementing partners todesign a large-scale Data Center and Disaster Recovery site, addressing critical architectural requirements and ensuring secure and efficient operations.

• Leading IT Department: Led the IT department for the Bus Rapid Transit Project, a groundbreakinginitiative funded by the Asian Development Bank with an estimated cost of PKR Rs 71 billion (US $430million). The project's primary objective was to provide safe and modern urban transportation services inPeshawar, benefitting approximately 500,000 people.• Efficient Project Planning and Execution: Successfully managed the IT department, overseeing technicalteams and project progress. Ensuring efficient planning, scheduling, and execution, contributed to theseamless implementation of the transit system.• Effective Procurement Strategies: Played a vital role in procurements, including the development ofRequests for Proposals (RFPs) in accordance with Khyber Pakhtunkhwa Public Procurement RegulatoryAuthority (KPPRA) and Asian Development Bank (ADB) procurement rules. Additionally, contributed tocrafting the comprehensive scope of work and project roadmap, ensuring the project's success througheffective procurement strategies.• Collaborative Stakeholder Management: Fostered collaborative relationships with various stakeholders,including internal departments and external partners, to ensure smooth coordination and successfulimplementation of IT initiatives within the Bus Rapid Transit Project.• Robust IT Infrastructure Implementation: Oversaw the implementation of a robust IT infrastructure,including data center solutions, networking equipment, and cybersecurity measures. This ensured thereliable and secure operation of critical IT systems supporting the transit project.

• Data Center Sustainability and Business Applications Management: With a focus on sustainability, I managed the Data Center, 64 remote offices, and critical applications like Oracle ERP and Customer Care & Billing (CC&B), ensuring smooth operations and business continuity.• High Uptime Maintenance and Technical Team Leadership: Leading a team of 12 technical consultants and partners, I maintained a 100% uptime environment. Proactively managing Networking devices, servers, Virtualizations, and MPLS connectivity across 64 remote offices, I ensured seamless service delivery.• Streamlined Procurement Methodology for Cost Savings: By analyzing needs and changing the procurement methodology for Oracle support licenses, we achieved an annual cost benefit of 17 million PKR, optimizing expenses without compromising support.• Technical Issue Resolution and Quality Assurance: Conducting post-mortem analyses, I provided effective solutions to meet and exceed the organization's demands and expectations.• Security Policy and Data Protection Measures: Implemented SOPs to enhance IT security and robust mechanisms for data protection, safeguarding critical information.• Streamlining IT Management with Advanced Web-Based Tools: Leveraging advanced web-based monitoring tools like PRTG, DCIM & EC800, and Structureware, we proactively identified and resolved potential issues, minimizing downtime, and ensuring high availability.

• Implementation of Smart Grid Infrastructure: Led the implementation of the IT infrastructure for a smart grid solution, valued at $218 million and funded by the USAID Power Distribution Program. This program aimed to support the energy sector in Pakistan, addressing governance issues, technical and non-technical losses, and low revenue collection.• Team Management and State-of-the-Art Data Center: Managed and supervised a team of 11 ITprofessionals, overseeing the construction of a state-of-the-art Data Center. This centralized repositoryhosted all IT equipment for business applications, ensuring efficient data management and seamlessoperations.• Vendor Coordination and Compliance: Successfully coordinated multiple vendors to ensure KeyPerformance Indicators (KPIs) were met promptly and the implementation adhered to contractualrequirements.• Project Oversight and Timely Completion: Oversaw the execution of various ICT projects, liaising directly with key personnel to ensure timely and successful project completion.• Network Design and Connectivity Solutions: Designed and configured site-to-site and remote VPNconnectivity, establishing a hub-spoke MPLS connectivity network between the program's headquartersand 64 remote offices in the KPK province.• Virtualized Data Center Implementation: Implemented a virtualized data center solution with highavailability and fault tolerance mechanisms. This included utilizing CISCO UCS, Oracle Exa-twin machines,and rack mount servers to host business applications at the compute level while employing enterprise-level routers, switches, firewalls, and load balancers at the IP level to optimize performance.

• Enhanced Business Functionality: Analyzed departmental needs, identified vulnerabilities, andimplemented solutions to increase productivity, efficiency, and accuracy, optimizing business functionality.• Strategic Cost-Benefit Analysis: Prepared comprehensive cost-benefit analysis reports for necessaryupgrades, evaluated vendor proposals, and skillfully negotiated to ensure the best service and value forthe company's needs.• Optimized IT Capabilities: Ensured IT components aligned with business requirements, leveraging the fullrange of capabilities and staying informed about new features and competitive solutions.• Regulatory Compliance Solution: Devised an effective solution to manage and monitor the tacho-graphsystem, ensuring compliance with regulations set by VOSA authorities.• Employee Training and Technical Support: Provided training to employees on software and hardwareusage, troubleshooting, and technical support, empowering the team to work efficiently and effectively.• Disaster Preparedness and Data Security: Developed and executed disaster procedures, ensuring databackups and safeguarding critical information against potential risks.

• Robust Server, System, and Network Management: Effectively managed servers, systems, and networkinfrastructure, regularly updating operating systems and application software, while enforcing computerand network policies for enhanced security and performance.• User Security and Identity Management: Configured and maintained users' security policies and handled identity management to ensure secure access and data protection.• Proactive IT Peripherals Management: Ensured the organization's IT peripherals were in optimal working condition, promptly arranging replacements and resolving issues in the event of failures, minimizing downtime and disruptions.• Data Backup and Disaster Recovery: Established a comprehensive backup and recovery policy, diligently following Standard Operating Procedures (SOPs) to safeguard critical data and prevent major disasters.

••Strategic System and Network Implementation: Assessed the organization's requirements and designedand implemented relevant hardware and software to create a centralized server-based environment thataligned with the company's needs.• Efficient Network Upgrades and Repairs: Conducted necessary upgrades and repairs to networks,ensuring seamless operations and optimal functionality of the systems.• Performance Evaluation and Optimization: Continuously evaluated network and system performance,identifying areas for improvement and implementing measures to enhance overall efficiency.

• Efficient Computer Systems and Applications Management: Ensured the smooth running of computersystems, applications, routers, switches, and internet connectivity, optimizing their performance to provide maximum benefits to users.• System Issue and Incident Management: Logged and tracked all system and process issues and incidents using formal documentation, facilitating timely resolution and maintaining comprehensive records for future reference.