Who is Ziad Nakad? Overview
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Quick answer
Ziad Nakad is listed as Founder at GenZen, based in Paris, Île-de-France, France. AeroLeads shows a work email signal at contentsquare.com, phone signal with area code 318, and a matched LinkedIn profile for Ziad Nakad.
Ziad Nakad previously worked as SVP Customer Strategy & Digital Customer Success at Contentsquare and SVP Customer Success EMEA at Contentsquare. Ziad Nakad holds Master In Management And Decision Making from Université Paris Dauphine - Psl.
Company email context
Email format at GenZen
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{first}.{last}@contentsquare.com
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AeroLeads found 1 current-domain work email signal for Ziad Nakad. Compare company email patterns before reaching out.
Profile bio
About Ziad Nakad
Passionate about PEOPLE. Because it really is PEOPLE that make the difference!Experienced executive with an international people and business management background. 20+ years of successful experience working in the SaaS industry. Proven track record in developing and scaling international organisations in startups and corporate businesses across USA, EMEA and APAC.Very customer centric with an outside-in thinking, I attach great attention to the sense of service and communication. I appreciate to work in a world where autonomy, initiative-taking, problem solving, positive thinking and the human dimension are important.Multicultural Management / Customer Success / GTM / Retention & Growth / Change Management / M&AMultilingual : English, French, Spanish, Arabic and some Italian.
Listed skills include Saas, Crm, E Commerce, Management, and 22 others.
Current workplace
Ziad Nakad's current company
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10 roles
Ziad Nakad work experience
A career timeline built from the work history available for this profile.
Svp Customer Strategy & Digital Customer Success
CurrentGTM, Segmentation, Scaling Customer Success.Focus on Adoption, Value and User Journey.
Feb 2023 - Present
Svp Customer Success Emea
150 people organisation, $120M ACV85% Growth Retention & 110% Net Retention
Feb 2021 - Apr 2023
Vice President, Customer Success
Founding Executive at Contentsquare. Built the Customer Success Organisation from zero.All teams focused on driving Success and ROI for ContentSquare SaaS customers.
Nov 2016 - Jan 2021
Sr Regional Manager, Customer Success
Built and Lead a multicultural team of +35 Senior CSMs in Southwest EMEA: Customer Success Management, Specialist Account Managers, and Deliverability functions. All teams focused on driving customer success and ROI for Adobe's enterprise SaaS customers of Marketing, Creative and Document Clouds.Results: 86% of customer retention in 201491% of customer.
Dec 2012 - Nov 2016
Ww Professional Services Director
Spent a year in Shanghai and lead an international team (technical and sales) of 30 people in Europe and Asia. In charge of developing and delivering professional services (creative, data management, custom development and training) for almost 3,000 customers in 19 countries.Results: 65% YOY growth.
Dec 2011 - Nov 2012
Client Service Director
Management of a large team of Sales and Account Managers. Providing strategic, tactical and analytical support across email, mobile, social and intelligence channels.Results: 93% of customer retention & 105% of sales objectives.
Oct 2010 - Dec 2011
Account Director
After few very successful months as Account Manager I was promoted to the AD role.Heading a team of 7 account managers and 15 production executives (technical) to ensure the delivery of services and to increase the value of our client portfolio.Results: 90% of sales objectives.
Oct 2008 - Sep 2010
Project And Training Manager
I worked in the the sales team, owning the technical portion and identifying additional opportunities where applicable.I did presentations and demonstrations on all aspects of the solution. I used to be Client Post Sales point of contact for initial definition and on boarding. I also was the Functional Assistant of the Bdoc Application Suite.
Oct 2006 - Sep 2008
Project Manager
Sep 2005 - Sep 2006
2 education records
Ziad Nakad education
Master In Management And Decision Making
Université Paris Dauphine - Psl
Master'S Degree, Computer Science
Université Paris Dauphine - Psl
FAQ
Frequently asked questions about Ziad Nakad
Quick answers generated from the profile data available on this page.
What company does Ziad Nakad work for?
Ziad Nakad works for GenZen.
What is Ziad Nakad's role at GenZen?
Ziad Nakad is listed as Founder at GenZen.
What is Ziad Nakad's email address?
AeroLeads has found 1 work email signal at @contentsquare.com for Ziad Nakad at GenZen.
What is Ziad Nakad's phone number?
AeroLeads has found 1 phone signal(s) with area code 318 for Ziad Nakad at GenZen.
Where is Ziad Nakad based?
Ziad Nakad is based in Paris, Île-de-France, France while working with GenZen.
What companies has Ziad Nakad worked for?
Ziad Nakad has worked for Genzen, Contentsquare, Adobe, Smartfocus, and Business Document.
How can I contact Ziad Nakad?
You can use AeroLeads to view verified contact signals for Ziad Nakad at GenZen, including work email, phone, and LinkedIn data when available.
What schools did Ziad Nakad attend?
Ziad Nakad holds Master In Management And Decision Making from Université Paris Dauphine - Psl.
What skills is Ziad Nakad known for?
Ziad Nakad is listed with skills including Saas, Crm, E Commerce, Management, Salesforce.Com, Enterprise Software, Business Development, and Marketing Automation.
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