• Responsible for growing new customer base as well as managing existing accounts throughout the full sales cycle• Doubled recurring revenue in first 20 months of Sales including securing two of our largest accounts to date• Engage business owners and key decision makers, identify bottlenecks in business process flow(s) and propose solutions supported with ROI data• Strong customer facing position, excellent written and oral skills required fast paced environment with tight deadlines, constantly addressing customer needs, requirements, issues and obstacles faced• Projects range from $10-$250k with 4-6 at work in parallel, over 35 successful projects completed to date.• Developed and managed multiple Customer Relationship Management (CRM) solutions which included visiting customer on site, walk through and document entire process, develop statement of work and project deliverables, consult with the customer and update as project milestones are reached, consult or negotiate when issues arise, customize application (fields, forms, automation workflows, etc.), test and release, train the team that will use and implement the application as well as optimize the application when feedback is received.• Provide consultation and recommendations, visibility, milestones and updates, consult or negotiate when issues arise, ensure project is progressing and on track• Required to visit customer on site, establish statements of work, project deliverables, demos and training, create milestones and tasks, schedule, assign, delegate, and manage project from beginning to end

• Manage multiple cross-functional teams to develop and implement key business strategies with the top 13 worldwide aerospace suppliers• Work with In Systems Engineering team and led large scale projects across multiple departments including procurement, programs, maintenance, etc.• Communicate with suppliers, provide project deliverables, updates required for key stakeholders and monthly customer reviews• Present top priority issues impacting overall performance for organization to influence investment and commit as projects to customer• Communicate financial recommendations, project status and ROI for airliners at conferences and regional reviews• Conduct financial feasibility analyses for top customers• As a result, approved projects that result in millions ($) cost savings• Successfully develop and negotiate several aircraft incident reduction analyses for top customers, recommended key aircraft modifications to be implemented and reduce overall incidents by 15%• Manage and track key customer priority projects for 54 airlines worldwide, track project deadlines, ROI and commercial strategies• Key projects I led: Reputation Brand Improvement (RBI) – Budget $35M, Regional Development Project, Top Reliability Issues Management (TRIM)

• Trained and experience with Lean Manufacturing; value stream mapping, Kanban systems, Five S, poka-yoke, kaizen improvements• Contributed over 25 Kaizens and continuous improvement ideas• Represented Engineering team in Shipping Blitz, which reduced the overall shipping process time by 95%• Designed fixtures to be used in production on SolidWorks• Build fixtures in Tool Room (certification required) and implement in process• Mechanical Tasks: Create/modify/update manufacturing process instructions (MPIs). Key objective to improve process work instructions.• Create Auto-visual inspection programs to improve quality during inspection• Quality tasks: experiments resulting in quality control improvements• Test Tasks: Load firmware, conduct boundary scans and debug PCB’s using Fabview software and wiring schematics.• Conduct vibration and thermal tests on select products.• Process Tasks: Create program for router machine to be used for production.• Debug programs and design/modify fixtures according to PCB design.• Create and modify programs for automated torque drive system (ATDS).• Engaged with customers and presented continuous improvement ideas that resulted in annual manufacturing cost savings.• Won ‘Best of Region’ award for developing router camera fixture used on production machine which improved safety and process efficiency• Developed multiple macros that contributed to time and cost savings

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