• Microsoft Servers 2016/2019: Managing servers (DC, ADC, DHCP, Application and Backup)● Licenses Portal Administration/Management: Autodesk, Adobe Creative Cloud, Bluebeam, Office etc● Microsoft Exchange Online/Office 365/Office Standard, Pro● Conference Rooms: Microsoft Yealink Room Panel/Microsoft teams.● Yeaster PBX, IP phones setup basic administration.● Veritas Backup Server, NAS server - Daily, weekly backups via Veritas Server in Tape Drives.● Biometric Devices/NVRs administration & Maintenance.● Xerox Printers.● Perform troubleshooting to diagnose and resolve incidents/issues. Escalate it to corporate team if required.● End-user ‘support in Core Team and supervising Site IT issues, interaction with client via in person, phone, email or remote.● Member of onboarding team in order to check IT Stock for new employees or to procure IT Assets.● Coordination with the suppliers/resellers and Purchase department for any new IT requirements or renewal processes.● Maintaining IT Inventory

● Microsoft Exchange Online/Office 365: Rich experience in Microsoft exchange server policies & user's administration, enforcing 2 FA for email accounts, setting up all required policies e.g. ATP Anti-phishing, Anti-spamming, Safe attachments, safe links to block spoofing, malwares, harmful links etc.● Office 365: Administration of office 365 portal and troubleshooting end user issues.● Outlook: Rich experience in Outlook configuration and troubleshooting for Email Services.● Fortinet Firewall: Configuration and Maintenance of Fortinet Firewall according to company policy by creating certain policies and groups.● Virtualization: Hyper-V (Server 2019) Setup & maintenance of Servers based on Virtualization.● Domain Controller: Managing Active Directory based on Server 2019. Setup all user accounts, OUs, Group Policies, DNS, etc.● DHCP Server: Deployment/Configuration of DHCP Server.● File Server: Installation/Configuration/Implementation of File Server based on Windows Server 2012. Administering NTFS Permissions, Disk quota, Mapping Drives.● Backups: Performing Incremental/Full Backups of data and ensuring data security from unauthorized access.● Symantec Server: Implementation and maintenance of Symantec Server-Client solution.● CCTV: Installation and maintenance of DVRs/NVRs of different brands.● Help Desk: Troubleshooting end user's issues related to software, hardware, network, printers etc. based on Windows 10 either physically, remotely or on call.Projects/Achievements• Office 365 Implementation.● Fortinet Firewall Implementation.● Server 2019 Installation, Virtualization, DC & Symantec Server installation/implementation from scratch.● Re-build/Re-Structure the entire Network, Cable tracing/tagging, Installation of new switches, VLANS, IP Scheme, user policies, network documentation. UPS Setup/programming and so on.● Installation of latest fingerprint devices & NVR-CCTV.

● Responsible for the overall all IT Infrastructure & IT support of Mawared Food Supply Head office & Branches. ● Domain Controller: Installation/Configuration/Implementation of Domain Controller, Active Directory Services, DNS, DHCP, Group Policy Management, Account Management, OUs based on Windows Server 2012.● File Server: Installation/Configuration/Implementation of File Server on Windows Server 2012. Administering NTFS Permissions, Disk quota, Mapping Drives.● Email Server: C panel Email Server administration and assisting/troubleshooting End Users Issues.● Antivirus: Administration of ESET Cloud Server and end user issues.● SQL Server: SQL Server Basic Administration, Databases Backups & Restore.● POS Systems: OMEGA and Penygon Point Of Sales Systems and Back office Server Installation, Administration, troubleshooting & reporting.● CCTV/DVR Systems: Configuration/Installation/Maintenance of CCTV Cameras/DVRs.● Biometric Devices: Installation/Configuration/Administration of Attendance Devices & Reporting Monthly Attendance to HR.● Network/System Support: Network Support, LAN, printers troubleshooting, Access points. Installation, configuration and troubleshooting of hardware and software's.● Site Support: Support site users in issues related to network connectivity, machines connectivity,● Documentation: Maintaining File System in soft and hard copy for overall Network Infrastructure Operations, Coding of all devices, Acceptance forms from all the asset holders.Projects/Achievements● Purchased, Installed, Configured & Deployed Domain Servers, File Servers, Raid Technology from Scratch.● Implementation of OMEGA POS/Back office/Inventory in Arwana Restaurant.● Installation of Biometric Devices in Head office & Branches.● Installation/Maintenance of DVR/CCTV System in Head office & Branches.

I have been an IT Consultant for ACC Branch offices for identifying user needs & new technologies up gradations & Implementations. ● Fully support, configure, maintain & administering Local Area Wire & Wireless Network issues.● Domain Server Administration, Group policies, User Accounts Permissions.● File Server Administration, Data Backups & Restore.● C panel Email Server administration and assisting/troubleshooting End Users Issues.● Administration of Cyber Roam Firewall for Internet Filtration and Security.● Antivirus Solution, Network Security, Connectivity issues, Network printers, Computers software's installation, remote user's assistance etc.● Remote user's support through team viewer and phone.● Responsible for Overall Purchasing of IT/Office Stationery.● Managing stocks of equipment, consumables and other supplies.● Maintaining Hardware File for All Company IT Assets.● Tagging all IT assets OF Company with unique codes to better organize the filing system in soft and hard copy.● Reporting Monthly Attendance to Admin ManagerProjects/Achievements:● Install full Wire & Wireless network of ACC Extended Headoffice.

● Responsible for Overall Maintenance, Configuration, Upgradation and Troubleshooting of Local Area Network.● Email Server administration at Cpanel and users outlook configuration and support.● Installation, configuration and troubleshooting of pcs, networks, software's, Printers, scanners, etc. Helpdesk operation, providing support to all type of issues relating to client's connectivity, application support, operating system, user profile support and other general IT issues.