Zicheng Z. Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Supervised a team of Guest Relations Associates and Volunteers; managed break times and position rotations, maintaining schedule adherence and optimizing staff availability.Championed the mission to invite all people to engage with the transformative power of the Bible by assisting guests with inquiries and providing a superior guest experience.Ensured seamless operations and outstanding customer service delivery that resulted in increased guest attendance, positive brand exposure, and strong customer relationship.

Washington, District Of Columbia, United States

Ensured exceptional visitor experiences by welcoming, assisting, and engaging with guests, maintaining a high level of professionalism and customer service.Championed the mission to invite all people to engage with the transformative power of the Bible by providing relevant information about exhibits and events.Collaborated with cross-functional teams to plan and execute special events, resulting in increased guest attendance, positive brand exposure, and strong customer relationship.

Falls Church, Virginia, United States

Assisted the Vice President of Enterprise Operations with proof of concept from the research project on building an internal intranet to solve information silos within the organization. Developed an information management system to help new employees locate relevant and desirable information by organizing, structuring, and labeling content in effective and sustainable practices. Advised on potential solutions for enhancing information accuracy and fostering employee engagement to streamline internal operations; recommendations were accepted and adopted by the Vice President.

Washington, District Of Columbia, United States

Fairfax, Virginia, United States

Coordinated with a group of 10 people to create and curate compelling digital content across various platforms, earning more than 7,500 followers in 5 months.Oversaw specialized operating processes including news-researching, script-revising, and video-filming, ensuring the quality of the content and completion of project plans.Conducted required project studies such as program evaluation, review technique charts, and business proposals, expediting the administrative process and logistic development.

Washington, District Of Columbia, United States

Coached beginning and intermediate recreational tennis enthusiasts, applying progressive skill-level methods of testing and instruction which taught students the basics of tennis in a safe and fun environment. Created marketing campaigns for summer camp with set budgets to generate traffic and sales to four specific business locations in the DC area, which led to 5% increase in attendance in the summer. Mobilized human resources in accordance with the summer camp’s goals to ensure the services satisfy the expectations and needs of customers through strategic planning and communication.

Washington D.C. Metro Area

Chengdu, Sichuan, China

Bradenton, Florida, United States