Donna Zick Email & Phone Number

New Boston, Michigan, United States

Responsible for IT needs for 20 small business clients. Responsible for remote and onsite support including installation and maintenance of network, servers, and user devices. Also responsible for administration of Microsoft 365 portal including administration, migration, security, compliance, Azure, backup, and end-user training

Detroit, Michigan

In my most recent role, I was specially recruited to oversee change management and technology strategies as a leader in telecommunications and infrastructure. I oversaw all aspects of IT asset management, resource allocation, program development, and strategic planning for system migrations and upgrades. I drove legacy system upgrades to improve processes, reduce costs, and improve functionality and efficiency of telecom and infrastructure systems.Several highlights include:• Successfully switched organization from old PBX system to new VOIP system to improve phone service and customer service across the enterprise.• Comprehensively overhauled process for new device deployment to streamline processes and improve user support.• Effectively reviewed and created IT policies and procedures to systematically improve operations.• Improved security through a cloud-based endpoint protection, improved faxing through cloud-based system upgrade, and upgraded network infrastructure to improve user experience.• Oversaw processes to replace and upgrade conference center, including improvements to presentation and audio/visual conferencing capabilities.

Riverview, Mi

At Riverview Community School District, I led core technology programs and strategies as a technical team leader for a school district with over 2,800 students. I oversaw IT programs and strategies as a leader of four-member technical team, including district system security, student information systems, server administration, Active Directory, and network infrastructure planning and implementation. I drove maintenance and upgrades of end and peripheral devices, phone systems, and district website/software applications. I trained users and staff regarding system use, performed in-depth technical troubleshooting, and ensured active and reliable system operations. I allocated and managed IT resources, hardware, and budgets. Several highlights include:• Successfully implemented cutting-edge cloud technologies, including VOIP phone system, wireless networks, and multiple educational cloud-based programs leveraging a sign-on platform integrated with Azure AD and Office 365.• Conceptualized and launched innovative programs to improve processes, including Technology Professional Development Days for Teachers and Staff.• Championed a migration from an on-premise email system to a cloud-based Microsoft Office 365 system to significantly reduce costs. • Led an enterprise-wide upgrade of district network electronics to increase bandwidth and improve speed to meet advanced requirements for networks and testing.• Drove implementation of a wireless network to support bring-your-own-device opportunities.• Developed and implemented IT policies and procedures to successfully improve processes.

Master’S Degree, Educational/Instructional Technology

Master’S Degree, Computer And Information Systems Security/Information Assurance

Bachelor’S Degree, Computer/Information Technology Administration And Management