Facilitated training programs focused on specific processes and procedures. providing effective training and continuous support, I contribute to operational efficiency, quality improvement, and organizational success.A rockstar in creating training materials, presentations, job aids, and other resources to effectively communicate process-related information to new hires and tenured agents. Great at identifying opportunities for process improvement and suggesting enhancements to streamline operations, increase efficiency, and minimize errors. Collaborating with relevant teams to implement process changes effectively.

Responsible for overseeing and managing training programs, coordinate, organize, and facilitate various training activities to ensure employees receive the necessary knowledge and skills to perform their jobs effectively after employee onboarding.

As an Operator: Transcribe image-based, web-based restaurant menus accurately and efficiently while following a specific format and ensure consistency across all transcriptions.As a QA specialist: Reviewed transcriptions for errors, inconsistencies, and missing information, and make necessary corrections. Collaborated with the team to develop and refine the menu transcription process for increased efficiency and accuracy.

Manage enquiries, give out quotes, book site visits and job bookings via email and phone for clients looking to have their swimming pools removed.

Menu Specialist - Enter menus on a web-based platform.Lead Generator/Database Builder - Generate leads using different sources & listings to ultimately create a database. Scrape contact information necessary for email marketing. Email Marketer - Send emails to leads acquired to offer services and to update the database based on the target's response.

Update and input restaurant menus on a web-based platform.

Lead Qualification - Call leads to confirm if the target (restaurants) is still in business and if they offer home delivery and/or bookings.

Order Processing - Confirm if orders made by customers that are sent to an online ordering system were received by clients (restaurants) through their selected notification option via outbound calling. Customer Support - Provide skype support to Order Processing teammates by calling both parties (client & customers) to settle orders that had issues.

Took inbound calls pertaining to device and internet connection issues. Provided basic troubleshooting steps to resolve concerns. Transfer calls, create tickets and dispatch technicians for more complex issues.

Analyze transactions system suspects to be fraudulent. Thorough verification of customer's identity while having them confirm recent transactions to prove that transactions may/may not be fraudulent. Cancel and re-issue credit cards if necessary.

Assists customers with basic account inquiries, such as transaction status definitions, how-tos of withdrawal, sending payment, etc.