Led digital transformation project for the Ministry of Labor, playing a pivotal role as a Senior Business Analyst. Responsible for comprehensive requirements gathering and documenting Business Requirement Documents (BRD) and Technical BRD. Designed wireframes, workflow diagrams, and database structure to ensure optimal system performance. Led User Acceptance Testing (UAT) sessions, collaborating closely with business users, and delivered engaging demos to showcase the solution's capabilities effectively.

Kotobshop.com is the number one online bookstore in Jordan, which provide you books directly from publishers to customer without any additional cost.

About the Environment:Working in a big Agile-Scrum environment in the Ministry of Justice - Executive courts system.This system is serving millions of users through online portals and judges systems.My responsibilities:• Working with business stakeholders (Business owner, Delivery manager, Scrum Master, Technical team and QA team)• Get the requirements from business owner, documents or third-parties meeting• Create analyzing presentation to get Business owners approval• Writing BRD • Writing user-stories on TFS / Dev-Ops• Set meetings with any external parties if we need to integrate with• Support development team in understanding requirements• Demonstrate requirements to the business owner• Train new staff• Analyze integration services requirementsProjects and Features analyzed by me:1- Integration with Jails2- Integration with Police and Traffic Directorate3- Manage real-states include integration with Real-sates authority4- Automate car rental cases 5- Virtual court (Automation for applying and executing process)6- Automate Judicial Decisions execution7- Automate (Future Alimony) cases8- Automate connecting Ministry of Justice with Execution system9-Automate Auction cases10-Working on ARIS to fill-out business capabilities and Product mapping

I was reporting directly to COO, and I have several responsibilities as below:My Responsibilities:• Working with business stake-holders (Client, Project manager, Technical team and QA team)• Traveling to client’s country and city• Requirements gathering• Writing BRD• Handle UAT with the client’s team• Train client users• Train company's new employees• Make system user guide• Support the QA team with understanding Business, correct behaviors, bugs priorities• Presales tasks (such as live demonstration for potential customers)• Project coordinator (Manage PMs relation with clients)• Consultant for the product (Business-whys and technically)• Support PMs in Project monitoring and control• Coordinating between client and company team• Deploy system releases/Fixes/Updates into the client's environment• Acting as a Team Leader position when needed• Acting as a Project Manager position when needed• Help PMs in project planning

Manage Software department and do the following tasks:- Business Analyst- Project Management- Business Development

Developing Themar Owl LMS (Learning Management System)My Responsibilities:- System analysis- Database design- System development and design- Train the team- Support users and clients- Present the system and make a demos- Write required documents (Technical write-up, user guides … etc.)

Teach Iraqi government employees the following subjects:- Web strategy- Front-End (HTML, CSS, Java Script, JQuery)- .Net foundation- ASP.Net- ADO.Net- SQL Server

Sawabeh Information Services Company (SISCOM) is a regional technology services firm that define designs and delivers IT-enabled business solutions to its clients.My roles were:- Business development- Projects management- Business analysis- Team management

Imprint tech is a Jordanian company established in 2012 works in software development and IT training.- Business development- Presales- Projects management- Business analysis- Team management

Work in contract basis with following Jordanian companies:- Arabic Innovation / Project Manager- First Finance / Senior Developer- Excellent Soft / Project Manager

Developed the ART Online Portal (www.artonline.tv) that won two prizes in the PAN Arab Web Awards, my roles were:- Senior developer- Project management- Requirements analysis

CCS one of the biggest ITC companies in Jordan.My roles were:- .Net Developer- Microsoft trainer

- Developed and tested the following applications:- Labs management system- Ticketing system - Attendance system for labs supervisors

• Developed and analyzed more than 20 multimedia educational systems using Visual Basic and Flash.• Developed educational learning game using Visual Basic and DirectX. • Developed the company website using ASP and Access.