•Manage all activities for the Quality Assurance Department, which include software testing, troubleshooting, documentation, and final release of Red Wing Software’s products.•Manage and maintain all Red Wing Software product releases, which includes the testing and release of over twelve different applications simultaneously, including business accounting, agricultural accounting and payroll software.•Team lead for several project teams, including ongoing software improvement teams and… Show more •Manage all activities for the Quality Assurance Department, which include software testing, troubleshooting, documentation, and final release of Red Wing Software’s products.•Manage and maintain all Red Wing Software product releases, which includes the testing and release of over twelve different applications simultaneously, including business accounting, agricultural accounting and payroll software.•Team lead for several project teams, including ongoing software improvement teams and problem resolution teams of up to four employees.•Manage testing teams and testing efforts for multiple software applications across multiple departments within the organization.•Design testing environments for Red Wing Software’s products that include manual and automated test cases, formal test plans, methodologies, and procedures. Write, revise and verify quality standards, testing procedures, program design and product evaluation to attain quality of software economically and efficiently.•Work closely and collaborate with developers and design team to assure that testing requirements are clear and well documented during the software development life cycle.•Design test schedules to meet project deadlines, and provide recommendations on software release dates.•Manage the product download section on the Red Wing Software web site, and create and validate all product master CDs for release, duplication and fulfillment.•Supervise one full-time quality assurance employee. Show less

•Led testing initiatives, which included testing, planning and delivering quality Red Wing Software applications.•Trained customers on the operation of their software in a classroom setting. This training includes multiple full day training sessions with up to thirty end users.•Discovered, isolated, and documented development defects.•Used Mercury’s QuickTest Professional to plan, develop and implement automated test methods, detailed test plans, and test cases to create automated… Show more •Led testing initiatives, which included testing, planning and delivering quality Red Wing Software applications.•Trained customers on the operation of their software in a classroom setting. This training includes multiple full day training sessions with up to thirty end users.•Discovered, isolated, and documented development defects.•Used Mercury’s QuickTest Professional to plan, develop and implement automated test methods, detailed test plans, and test cases to create automated test scripts based on software requirements.•Reviewed new or modified applications, including documentation, diagrams and flow charts to determine if program would perform according to specifications.•Served as liaison between the technical support and development departments to help and resolve customer issues by researching, reporting and solving software issues.•Worked with 3rd party software vendors to integrate their software into our application.•Managed requests and developed custom reports using Seagate Crystal Reports. Show less

•Troubleshot accounting and payroll software on multiple platforms with Red Wing Software customers.•Helped customers with technical computer problems including installing, setting up and training on proper usage of Red Wing products.•Tested current and new software development in conjunction with the Quality Assurance department.•Onsite customer setup and training of Red Wing Software products. This included consulting and traveling to the customer site for setup and… Show more •Troubleshot accounting and payroll software on multiple platforms with Red Wing Software customers.•Helped customers with technical computer problems including installing, setting up and training on proper usage of Red Wing products.•Tested current and new software development in conjunction with the Quality Assurance department.•Onsite customer setup and training of Red Wing Software products. This included consulting and traveling to the customer site for setup and implementation. Show less