Wayne "Ziggy" Longdon Email & Phone Number

San Marcos, Ca, Us

Carlsbad, Ca, Us

● Leadership and Team Management: Managed a local team of 11 & global team totaling 25, overseeing daily operations, performance metrics, and career development.● Strategic Planning: Optimized hardware procurement and inventory management, supplying 7500+ employees.● Customer Service Excellence: Implemented proactive strategies to enhance customer satisfaction and maintain a high-touch service level.● Process Improvement: Developed and documented efficient processes to streamline issue resolution and improve overall efficiency.● Technical Expertise: Served as a technical escalation point, providing guidance on complex issues and ensuring consistent service delivery.● Project Management: Successfully led various IT projects, including software deployments, hardware refreshes, platform migrations, reductions of force, mergers and acquisitions, and user training.● Data-Driven Decision Making: Utilized data and metrics to identify trends, optimize processes, and improve team’s overall performance.● C-Suite White-Glove service: Provided exceptional, personalized IT support to C-suite executives, ensuring seamless operations and addressing their unique needs.

Carlsbad, Ca, Us

● Working as the team lead designing reports/metrics to better help the team achieve our department KPI’s, SLAs, and customer satisfaction ratings. ● Provided technical escalation support and ensured effective communication with management.● Supported VPs, Executives, and C-level staff alongside 300+ employees.● Managed IT projects including software deployments, hardware refreshes, and user training.● Subject Matter Expert for Duo 2FA, VTC/Meeting Support, and Microsoft O365 implementation.● Developed and maintained IT documentation for internal and end-user use.● Helped plan building coverage base on occupants needs and technician’s skillsets, as well as planed and unplanned tech absences. ● Work with and assist 20+ Coworkers across 10+ campuses worldwide serving nearly 6,000 employees including confidential labs and production facilities.● Worked as part of the hiring process for all new hires as part of the interview team and providing feedback on candidates fit.● Analyze, create, and update procedural documentation for internal IT use as well as end user use.● Conduct new hire IT orientations for local and remote staff on their first day.

Carlsbad, California, Us

• Research and integrate new technology into company infrastructure • Build, setup and maintain company computers, network, phone system• Design, test, and produce products for clients within ±0.002” tolerance • Operate and maintain CNC waterjet machine and equipment • Operate and maintain 20-ton press break machine• Produce and assemble majority of all sheet metal parts

Boosted Designs is a family owned small business located in San Diego California. We are very active in the automotive community and saw a unique opportunity for us to bring our passions for automotive accessories and performance products direct to those who share our interests. We proudly design and machine all of our products in-house. Customer satisfaction is our top priority and will stand behind our products 100%

San Diego, California, Us

• Primary responsibility is user support and customer service. Be present and visible in the Help Desk and available to users requiring technical assistance.• Respond to questions from callers, e-mails and walk-ins; desk side support for HQ staff. Provide remote support to high-level Executive/C-level staff.• Build, deploy, update and maintain computers, mobile devices and AV equipment for staff & contractors.• Build maintain and deploy a standard computer image using Norton Ghost• keep accurate tabs on current and upcoming inventory needs and orders• Maintain up-to-date cloud-based backups of all employee computers using Mozy Pro • Provide technical and AV support for conferences & meetings.• Provide home-office network, hardware & software support for Executive staff.• Perform Daily Operating Procedure systems checks and tests.• Manage small to medium IT projects – software deployments & upgrades, laptop & desktop refreshes, user training, proof-of-concept etc.• Provide setup assistance and live event support for webinars, conferences and meetings.• Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using SFDC ticketing system.• Quickly identify and escalate non-helpdesk issues to appropriate department.

Provide quick, efficient, and courteous service to customers.Organize and operate services at Private Parties.Maintain and respect the condition and value of customer's vehicles.

San Diego HERS Services provides H.E.R.S. verifications and energy auditing services for Architects, Contractors, Building Managers and Home and Business Owners.Are you looking to find sensible and cost effective ways to save money on your energy bill, or turn your home or office into a more productive and healthier environment? We can do that.Do you want to ensure that your building complies with the new 2010 - Title 24 energy standards, or help it attain any level of U.S.G.B.C. LEED verification? Our specialists can help you reach those goals.

Assisted 110,000+ customers in the operation and use of their devicesProvide customer support and technical issue resolutions via E-Mail, phone and other electronic medium.Diagnose computer and device issues remotely and guide customers through basic remedies to aid in the ease of operation with their devices Track, manage, and organize 200+ devices monthly used for customer exchanges warrantee, and sales demonstrationsManage phone queues, call times, email queues while providing superior customer service

San Marcos, California, Us

Aid in the transition from Lotus Notes to outlook and new domain / network hardwareRespond to requests for technical assistance in person, via phone, electronicallyTrack and route problems and requests and document resolutionsDiagnose and resolve technical hardware and software issuesFollow standard Help Desk operating procedures; accurately log all Help Desk contacts using call tracking software.Provide first-level contact and problem resolution for all users with hardware, software and applications problems.Solve problems on Windows and Macintosh platforms with equal proficiency

Installed, configured, and supported Microsoft Office Suites 2000, 2003, XP, 2007(PC) and 2004, 2008 (MAC) and various other local and Networked based applications.Set up and configured new users PC's and phones.Installed, configured and supported HP networked printers through HP DirectJet and Xerox Printers through Command Workstation.Accountable for maintaining company inventories (monitors, printers, laptops, desktops).Provided quick and efficient troubleshooting of desktop hardware and software issues (remotely or locally).Diagnose and troubleshoot network connectivity issues, escalating if necessary.Assisted 300+ users in the operation of standard PC equipment including PCs, Printers, and peripherals as well as email operation and supportProvide efficient, prompt, and friendly customer service support to end users. Maintained helpdesk work-orders, logs, tickets, and incoming phone callsBuilt, configured, upgraded, installed, and maintained desktop/laptop operating systems both PC and MAC.Distributed and escalated helpdesk tickets; managing due dates and notes/resolutions associated with them.

Us

Responsible for assisting customers with all technical issues related to their PCs, laptops, hardware, and related software.Accountable for on-site technical servicing as an authorized HP and Compaq computer repair service center.Conducted in-home, in-office, and in-store installations, virus removals, hardware repairs, trouble shooting and one-on-one training.

Accountable for department sales performance and goals.Responsible for technical training of sales associates.Served as the acting store manager; responsible for all operational aspects of the store.Department performance recognized as one of the best in Circuit City stores regionally.Coordination of daily work schedules, delegation of department tasks, and coaching associates on selling tactics.

Developed, printed and edited photos, held trainings for customers on cameras, and general sales of all photography equipment

Assisted customers in choosing the products that best suited their needs by prompting them with relevant questions to determine their actual needs.Provided hands-on camera lessons, in store.Rapidly recognized as a top performer in sales and services.Trained as an advanced lab technician, conducting maintenance, and general up-keep of the lab.Printed and color corrected photos and ran all lab machines.

General, Automotive, It

Education record

Computer Science