Zii Engelhardt Email & Phone Number

Belfair, WA, US

Redmond, Washington, United States

• Create and deliver new mobile and web experiences for OfferUp using front-end technologies such as NodeJS, React, and React Native.
• As a member of the Trust and Safety team, worked on components around login/authentication, identity verification, and account preferences
• Maintained code quality in existing applications (mobile and web) through automated testing in JestJS with 100% code coverage.
• Collaborated with cross-functional teams to implement new features in Web and mobile app environments

Remote

• Built WordPress sites to meet client needs, in front-end and back-end capacities. Set up and maintained integrations to services like ActiveCampaign, Google Maps, and WooCommerce.
• Influenced company to move toward database-driven solutions for handling large-scale operations, including a franchise company projected to reach 400 locations.
• Designed data structures and configured the Toolset plugin to accommodate the need for dynamically-generated pages within WordPress.
• Redesigned clients’ websites with assistance of graphic design team to bring outdated websites into modern standards, while advocating for user accessibility as much as possible.

Silverdale, Washington

• (Contract position via Frankie Friend and Associates: Oct 2015- Sep 2019; Symtech: Sep 2019 - Sep 2020)
• Worked with the training team to design streamlined QC checklist worksheets, improving staff understanding of the process. Converted these to interactive PDFs when the office transitioned to 100% work-from-home for.
• Revised existing reports and documentation to be more user-friendly and useful for employees, working with upper management to provide for their needs.
• Automated reporting processes through the use of MS Excel VBA programming to save many man-hours, and created new user guides for using those macros.
• Primary duty was to route RPA’s (Request for Personnel Actions) from 6 groupboxes directly to the 50+ HR Assistants throughout the center, tracking each and verifying all information was complete in each request.
• Created a new RPA logging scheme to better track RPA’s assigned to trainee Assistants, improving the ability to balance the workload for trainees.

Bremerton, WA

• Answered phones and input customer orders into computer system, including payment information.
• Delivered orders to customers' homes in most efficient paths/groupings possible.
• Fielded customer complaints and worked to resolve each issue.

• Instructed students in group or individual settings on pre-college math, pre-Calculus, and Accounting courses.
• Adapted instruction to each individual’s needs or for presentation of information to a large group.
• Mentored new tutors on best methods to minimize student frustration and increase flexibility in teaching styles.

• (Seasonal position from June to August of 2011 and June to August of 2012)
• Acted as tech support and technology liaison for other camp staff.
• Wrote and sent out bi-weekly newsletter to parents, maintained mailing lists in Outlook.
• Reconciled credit card and petty cash receipts.
• Answered phone calls and emails from parents and other summer camps.

Bremerton, Washington, United States

• (Inbound call center for Sprint business accounts.)
• Performed tech support and account maintenance including plan changes and payments.
• Handled high volume of calls every day.

Certificate, Full Stack Coding Boot Camp

MERN Full Stack Bootcamp facilitated by Trilogy.

Bachelor Of Arts (B.A.), Business Administration: Finance, 3.3 Out Of 4.0

Activities and Societies: Finance Society, Global Business Society

Associate Of Arts (A.A.), Business, 3.7 Of 4.0

Activities and Societies: Math Center Staff, Accounting Center TutorAccounting program designed for transfer to an Olympic College partner.