Zikri Adham Mohd Nasil Email & Phone Number

Bagan Serai, MY

• Analyze break/fix issues and work with empathy and a sense of urgency to deliver solutions to meet customer/partner needs.
• Resolves technical service issues according to standard processes and procedures.
• Ensure all critical cases or highly complex situations are escalated to senior staff members for a quick resolution.
• Prepare timely and detailed technical reports covering all job activities for customer records and references for future use.
• Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction.
• Work directly with customers to manage standard and complex technical support problems, questions and other technical issues.

Shah Alam, Selangor, Malaysia

• Implemented a predictive maintenance service to monitor the condition of pump equipment over time. Measured the vibration of the equipment while it was being used in service
• Documented the possibilities of faulty pump, piping and water storage tank using Microsoft Excel into the management system with 100% accuracy and ahead of a deadline.
• Prepare and submit proposal for material that want to use in construction site.

Bayan Lepas, Penang, Malaysia

- Operated Standard (STD) Manual Tester and Statistical Process Control (SPC) in Testing Department- Participated with Testing Department for a new prototype testing during the company’s project- Handling several high-tech machines such as Intotest P2828 Multiled Testing Machine with supervision from testing engineer

Bachelor Of Engineering - Be, Mechanical Engineering

Diploma Of Education, Mechanical Engineering