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Fadzilla Ersalle Email & Phone Number

Contact Centre Operations and Planning (ServiceSG) at Public Service Division
Location: Singapore 8 work roles 4 schools
1 work email found @psd.gov.sg LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email f****@psd.gov.sg
LinkedIn Profile matched
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Current company
Public Service Division
Role
Contact Centre Operations and Planning (ServiceSG)
Location
Singapore
Company size
533 employees

Who is Fadzilla Ersalle? Overview

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Quick answer

Fadzilla Ersalle is listed as Contact Centre Operations and Planning (ServiceSG) at Public Service Division, a with 533 employees, based in Singapore. AeroLeads shows a work email signal at psd.gov.sg and a matched LinkedIn profile for Fadzilla Ersalle.

Fadzilla Ersalle previously worked as Contact Centre Operations & Planning (ServiceSG) at Public Service Division and Regional Service Quality and Training Manager at Ninja Van. Fadzilla Ersalle holds Master Of Arts In Communication Management from Murdoch University.

Company email context

Email format at Public Service Division

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{first}_{last}@psd.gov.sg
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AeroLeads found 1 current-domain work email signal for Fadzilla Ersalle. Compare company email patterns before reaching out.

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Profile bio

About Fadzilla Ersalle

Industries - banking, public transportation, lifestyle and leisure, logisticsA passionate and results driven professional with strong stakeholder engagement, vendor management and service quality experiences. She has years of experience in customer service and contact centre, driving service excellence.Currently attached to the ServiceSG department under the Public Service Division, she partners Govt agencies to deliver an array of citizen-centric services through a one-stop contact centre. She works closely with the outsourced vendor to onboard agencies to the contact centre and ensures that the vendor meets and exceeds their service levels to provide excellent service to citizens via the agencies’ call or email platforms.Her current projects include driving service quality initiatives for the contact centre, onboarding partner agencies to a new case management system, working on enhancements to the system and integrating Singpass authentication to the phone IVRS to verify citizens’ identity.

Current workplace

Fadzilla Ersalle's current company

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Public Service Division
Public Service Division
Contact Centre Operations and Planning (ServiceSG)
Singapore
Website
psd.gov.sg
Employees
533
AeroLeads page
Company profile
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8 roles

Fadzilla Ersalle work experience

A career timeline built from the work history available for this profile.

Contact Centre Operations & Planning (Servicesg)

Public Service Division

Singapore

Responsible for onboarding of public agencies to ServiceSG’s integrated outsourced contact centre, overseeing the performance of its outsourced contact centre vendor and facilitating any contract related matters between the vendor, partner agencies and PSD.Strong in quality management - introduced strategies and new quality framework aligned with COPC global standards to improve the service delivery of contact centre agents.Successfully launched a new CRM system and Singpass authentication flow in agencies’ hotline IVRS to allow agents to better serve citizens through personalised service. This also allows better sharing of case records across agencies and ServiceSG’s platforms. At the same time, I’m progressively transitioning agencies onto the new CRM system and enhancing its features for a better user experience and service delivery.Currently working with GovTech to launch a new telephony system, Amazon Connect.

Regional Service Quality And Training Manager

Ninja Van

Singapore, Singapore

Oct 2021 - May 2023

Manager, Commuter Engagement (Quality And Vendor Management)

Smrt Corporation Ltd

Singapore

Jul 2018 - Mar 2021
Team & coworkers

Colleagues at Public Service Division

Other employees you can reach at psd.gov.sg. View company contacts for 533 employees →

CC Charlotte Chang Charlotte Chang Colleague at Public Service DivisionSingapore View → ST Sean Tay Sean Tay Colleague at Public Service DivisionSingapore View → אד איריס דדון איריס דדון Colleague at Public Service DivisionIsrael View → MJ Muhammad Juffri Muhammad Juffri Colleague at Public Service DivisionSingapore View → KS Kathleen Seetahal Kathleen Seetahal Colleague at Public Service DivisionGuyana View → MU Mbuotidem Udoete Mbuotidem Udoete Colleague at Public Service DivisionNigeria View → KW Kylie Wong Kylie Wong Colleague at Public Service DivisionSingapore View → AO Aurelia Ong Aurelia Ong Colleague at Public Service DivisionSingapore View → MO Monique Olivier Monique Olivier Colleague at Public Service DivisionMalta View → AH Andik Hendro Andik Hendro Colleague at Public Service DivisionIndonesia View →
4 education records

Fadzilla Ersalle education

Education record

Temasek Polytechnic
FAQ

Frequently asked questions about Fadzilla Ersalle

Quick answers generated from the profile data available on this page.

What company does Fadzilla Ersalle work for?

Fadzilla Ersalle works for Public Service Division.

What is Fadzilla Ersalle's role at Public Service Division?

Fadzilla Ersalle is listed as Contact Centre Operations and Planning (ServiceSG) at Public Service Division.

What is Fadzilla Ersalle's email address?

AeroLeads has found 1 work email signal at @psd.gov.sg for Fadzilla Ersalle at Public Service Division.

Where is Fadzilla Ersalle based?

Fadzilla Ersalle is based in Singapore while working with Public Service Division.

What companies has Fadzilla Ersalle worked for?

Fadzilla Ersalle has worked for Public Service Division, Ninja Van, Smrt Corporation Ltd, Sentosa Development Corporation, and Citibank Singapore Ltd.

Who are Fadzilla Ersalle's colleagues at Public Service Division?

Fadzilla Ersalle's colleagues at Public Service Division include Charlotte Chang, Sean Tay, איריס דדון, Muhammad Juffri, and Kathleen Seetahal.

How can I contact Fadzilla Ersalle?

You can use AeroLeads to view verified contact signals for Fadzilla Ersalle at Public Service Division, including work email, phone, and LinkedIn data when available.

What schools did Fadzilla Ersalle attend?

Fadzilla Ersalle holds Master Of Arts In Communication Management from Murdoch University.

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