Ziling Wang Email & Phone Number

Dallas, Texas, United States

• Pioneered the creation of an internal tool using ColdFusion and JavaScript which focuses on optimizing executive decision-making by offering real-time visual insights into sales and consulting event pipelines
• Enhanced Accounting Auditing data pipelines, resulting in a 50% reduction of turnaround time in identifying and resolving problematic accounts, meanwhile customer CSAT was increased from 82% in 2022 to 89% in 2023
• Optimized data pipeline for subaccounts and consulting agent performance tracking, leading to a 25% time reduction in overall report preparation for key clients
• Collaborated with support and product teams to resolve Dev Assist tickets, ensuring streamlined operations and client satisfaction

Dallas, Texas, United States

• Developed customer engagement auto triggers based on historical customer case study and boosted customer satisfaction by 10%
• Built out the data and reporting pipeline from scratch with Excel and SQL to provide insights into the product, marketing funnels and business KPIs
• Automated manual weekly and monthly marketing reports and reduced the turnaround time from days to minutes
• Collaborated with IT team in Database clean up which helps better data accuracy, reliability and performance

Dallas-Fort Worth Metroplex

• Conducted sales stat and trend analysis to help optimize inventory logistics and vendor selection decisions which improved revenue YoY by 20% in 2021
• Collaborated with colleagues to review unnecessary business cost and decreased the operation expense by 15% in the past one year
• Generated supporting data for promotion campaigns and resulted an average revenue improvement of 10% per event
• Analyzed product sales and reviews on a monthly basis to improve advertising and promotion strategies
• Created and maintained visually impactful dashboards and graphs in Excel for data reporting by using pivot tables and VLOOKUP to generate executive reports
• Maintained and analyzed business data from all major E-commerce platforms such as Amazon, Walmart, Ebay and Wish etc.

Beijing City, China

• Automated monthly logistics of products and report generation via SQL script and VBA which result in 50% operating cost savings
• Utilized Microsoft SQL server to full-fill daily data entry and analysis of product inventory over millions of records for supply chain group to review and adjust logistic decisions
• Conducted supplier quality analysis and suggested strategic decisions for management, resulting in 15% RMA reduction and 10% product fulfill performance boost