Back End Developer
Current- Pioneered the creation of an internal tool using ColdFusion and JavaScript which focuses on optimizing executive decision-making by offering real-time visual insights into sales and consulting event pipelines
- Enhanced Accounting Auditing data pipelines, resulting in a 50% reduction of turnaround time in identifying and resolving problematic accounts, meanwhile customer CSAT was increased from 82% in 2022 to 89% in 2023
- Optimized data pipeline for subaccounts and consulting agent performance tracking, leading to a 25% time reduction in overall report preparation for key clients
- Collaborated with support and product teams to resolve Dev Assist tickets, ensuring streamlined operations and client satisfaction