Abby Driscoll Email & Phone Number

Lancaster, United Kingdom

In this role, I contribute to enhancing staff skillset by acting as Medication Trainer for in-house training programmes. I track weekly working patterns and conduct hours worked analysis to support accurate evaluation of overall performance. I maintain medication training records and keep data up-to-date aimed at optimising the strategic planning process. I establish a better working environment through on-time dispute resolution for individuals, clients, and carers. I employ my administrative expertise to prepare accurate records by managing, updating, and maintaining risk assessment/care needs plan paperwork.My key contributions to this role are:Strengthened the organisational workforce by interviewing and hiring new carers.Eliminated communication gaps by regularly interfacing with clients and carers via phone and email.Introduced and maintained effective training programmes for carers with the open university.Removed discrepancies by serving as Sole Trainer of carers and trouble-shooters to lead contact and trainer for new digital processes. Boosted overall operational productivity by conducting regular reviews and appraisals of carers as well as awarding pay increases (if appropriate).Streamlined overall workflow through excellent administration of live-in assignment placements for a minimum of 25 clients and approx. 95 carers on daily basis.Proposed necessary suggestions regarding future improvements by designing, implementing, and conducting client/carer annual surveys as well as presenting findings to decision-making authorities.

Milton Keynes, United Kingdom

As a Service Administrator, I proactively managed invoices, credit notes, debit notes, and data entry using SAP. I ensured on-time payment of debts by managing debt and interfacing with customers as well as Central Shared Accounting Services. I promoted the optimal utilisation of time-generating employee time sheets. I regularly interfaced with customers over the phone/email by leveraging extraordinary communication skills.My valuable contributions to this role are:Gained maximum customer satisfaction through customer complaint response and dispute resolution.Enabled relevant departments to update records on time by competently managing backlog and revenue.Supported vision-driven strategic planning by providing expert-level assistance to Business Controller and Financial Controller for month-end processes.Drove achievement of common goals by chairing monthly debt review meetings and sharing innovative ideas with Business Controller, Financial Controller, and Country Credit Control Manager.

A small summary of my previous work history is the following:Sales Office Advisor – Audi UK, Blakelands, Milton Keynes, UKService Co-ordinator – Neurosurgery, ORH NHS Trust, Oxford, UKAdministration Manager – Tiger Construction Coy., Chinhoyi, ZimbabweBrand Manager for Watches & Jewellery – CADCo, Harare, ZimbabweSales Director – Garden Charm, Harare, Zimbabwe

Ba, Tourism Management & Business Computing

Completed 3 years out of a 4 year degree - offered immediate employment and on-the-job training with year placement company. Studies.

A Level, English, Economics, General Studies

Activities and Societies: Speech & Drama Club

Gcse, English Lit & Lang French, Maths, Business Studies, Physics, Chemistry, Biology, It