• Spearheaded international launch of the revenue cycle software implementations in UAE, Singapore, UK, Canada, Denmark, Finland, and Australia for the industry-leading provider of EMR software• Gathered user requirements for various clients based on the country’s healthcare system and the hospitals’ business processes• Launched a new internal process and provided new risk-identification methodologies to 12+ international leads and proactively identified roadblocks to implementation deadlines• Organized design sessions and validation sessions between R&D teams and country specialists to customize a US-centric product according each country’s process requirements• Oversaw the development timelines for each country’s product launch by leading monthly check-ins on potential set-backs, brainstorming resolution, and escalating unresolved problemsProject Highlight: Canadian Healthcare Organization• Rescued a $3MM client relationship and brand credibility in the Canadian healthcare industry by identifying and resolving a product mismatch issue discovered after sales• Escalated the problem to the CEO to obtain the resources needed to resolve the issue • Coordinated meetings between the client and the R&D team to identify Canadian billing process requirements and translate them to new product features • Integrated feedback from the client based on demos of new product features and personally led the sales process that resulted in an additional 500k of revenue for Epic

• Executed implementation end-to-end including scope, prioritization, design, development, testing, training, and adoption and tracked timelines, KPIs, budgets, and progress• Directed a client team of 1 manager and 4 business analysts to successfully complete a $1.5MM install for a large community hospital. Project completed on-time and under budget despite setbacks due to unique requirements and client leadership turnover • Optimized clients’ business processes and workflows by sharing best practices within the healthcare management industry and training clients on how to use the software effectively• Built trust with C-suite executives and VPs by proactively communicating progress and managing expectations via 1:1 meetings and cross-functional presentations• Resolved a process gap and led a ‘SWAT’ team of 3 consultants and 4 technical service employees to recover $10M of missing cash for a large community hospital. Created an internal memo on how to identify clients with similar risk profiles and proactively manage issues • Directly managed 1 implementation consultant, coached them in effective project management strategies, trained them in shared integrated system and operational knowledge, and provided timely feedback to improve performance Project Highlight: Financial Pulse • Launched a new dashboard product assisting hospital CEOs and CFOs with diagnosing the financial health of their hospital• Established 12 KPIs to assess performance with a regional and national comparison tool• Collected financial data from hospitals, anonymized the data, and aggregated the data to provide comparison data• Marketed the product by creating content to provide in-depth explanations of each metric, including ‘how-to’ guides on problem deep dives and white papers on hospital success stories