Washington Dental Services (WDS), the parent company of Delta Dental of Washington and a leading innovator in the oral healthcare industry launched TriForza, a new business providing scalable IT solutions to help dental benefits companies reduce administrative costs, improve their customer’s experiences, and make data-driven decisions. "TriForza brings together a complete, integrated suite of dental payer solutions coupled with best-in-class software development and services,” said WDS and Delta Dental of Washington President & CEO Mark Mitchke. "TriForza accelerates our mission to disrupt, innovate, and transform our industry while maintaining a sharp focus on enhancing experiences for customers, members, providers and broker partners."

As an innovative leader promoting oral and overall health, Delta Dental of Washington fosters a patient-focused culture that is grounded in our core values – One Team; Invested in Pioneering, Integrity and Ownership, with a problem-solving culture, passionately seeking the best way to meet our vision and mission.Support for DDWA IT Department Technology Services:Utilize and monitor scheduling software to manage batch processing environments.Take proactive corrective actions when batch jobs fail to complete successfully.Monitor the Network Operations Center (NOC) to ensure service performance and network health.Manage network administration, including group rights and Active Directory (AD) permissions.Develop, design, and implement plans to test system updates and upgrades.Build, image, and configure PCs, as well as maintain workstation hardware and software configurations.Install and support PC software, including Windows and Office 365, within a Microsoft Enterprise environment.Configure and support SSL VPN for remote connectivity.Order, deploy, and support mobile devices across DDWA.

Network and PC Support and Repair• Responsible for the design, administration, and maintenance of several small business networks including Windows XP, Vista, and Windows 7 and 10 desktops and servers, as well as the data and network security - utilizing firewalls, intrusion detection, virus protection, service patch and critical update management.• Configure data backup schemes and disaster recovery plans utilizing VPN and multiple client software solutions for remote administration, offsite automated remote backups, remote disk imaging, redundancy, and automated optimization, in conjunction with onsite server and power redundancy.• Perform drive imaging with Norton Ghost and Acronis TrueImage, VPN solutions with SSH Sentinel and TheGreenBow, and use of antivirus software from Symantec and McAfee.Planning and installed new network and communications wiring utilizing Cat5 cabling, as well as repurposing existing Cat3 wiring.

• Responsible for Network Migration Coordination of 8000 North American Starbucks Stores, including remote installation for and support to the onsite installation teams.• Performed High-level Tier 3 troubleshooting on network hardware and software system problems.• Provided technical solutions and follow up in a continuous support environment.• Documented user problems, resolution, and solutions using Remedy Ticket Tracking (ITSM).• Supported Juniper Routers and Switches in the Starbucks Stores for the LAN, WAN and vLAN• At last, all 8000 US stores Migrated to the Google Network by my excellent and dedicated team.. Job Well Done..!! Now time for a new adventure.

First point of contact within the Enterprise Help Desk (EHD) for information systems user problems. • Responded to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and plants globally. • Assisted in identifying trends in continuing hardware, software or systems problems.• Documented user problems, resolution, and solutions using Remedy Ticket Tracking (ITSM).• Performed core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment.• Delivered legendary service to meet and exceed all customers' expectations

• Installed, diagnosed, repaired, and optimized ADSL circuits and related telephone infrastructure, in home and small business network environments in a professional and efficient manner.• Supported Paradyne Stormport 620 and 1020 modems, Paradyne BitStorm 1900 and 2400 DSLAMs, Cisco 1720 and 2600 Routers, HP ProCurve 4000M and Nortel BayStack 350-24T Switches, in a multi-site operations environment, including over 30 MDU (Multi-Dwelling Unit) properties.• Extend wiring from DMARC as necessary for Dedicated and Lineshare circuits. • Worked closely with the Network Operations Center, Customer Service Center, Web Development Team, and third party venders to ensure that the related equipment was operating at optimal performance levels, to offer the best possible end-user experience.• Provided phone support to end-users to diagnose and correct hardware, software, and operating system problems (Windows 95, through Windows XP) in a timely and accurate fashion.• Acted as backup support for the Data POP Technician, and infrequent 24 X 7 on-call crisis management as needed.

• Installed, diagnosed, repaired and optimized IDSL, SDSL and ADSL (Dedicated and Lineshare)• Configured and installed Flowpoint 2200 and 144 routers, Netopia 7200 and 3100 routers, and SpeedStream 5851, 5871, 5251, and 5260 routers.• Demonstrated proficient use of Sunset xDSL TDR (Time Domain Reflectometer), toner and wand to diagnose, repair and extend the telephone infrastructure prerequisite for proper DSL functionality.

• Installed, diagnosed, repaired and optimized ADSL and related telephone infrastructure for PC based systems running Windows 95, 98, NT 4.0 and Windows 2000. • Configured and installed Cisco 675 and 678 routers in home and small business Network environments.

Exercised final authority and responsibility for safe and efficient operation of the aircraft and crew. Managed collaborative crew-members, Critical Communication, Standardization.