Zina Gilbert Email & Phone Number

Managing projects for Financial Institutions who purchase their equipment through DBE. Translating sales orders into projects, scheduling those projects with relevant teams, and following up with the customers at project completion. Finding any gaps in these processes and working to smooth them out in order to improve flow.

West Des Moines, Iowa

As a Microsoft Datacenter Technician (DCT), I provided impact on my local team as well as nationwide and worldwide teams. Locally, I was responsible for and created the plan and reports for the asset inventory and integrity of its data across my site - and the training for folks tasked with managing it. I also worked on the deployment team to create a.

This was a Microsoft Career Experience where I spent some time working on the construction side of Microsoft data center builds - managing some of their telecom infrastructure projects. While in this temporary role, I built and published a RACI for a specific data center build-type, utilizing SMEs and stakeholder feedback. I also managed all projects.

West Des Moines, IA

While in this role, I was solely responsible for the site's assets - totaling to almost 200k high-value devices, and millions of dollars worth of equipment. I performed audits, and compiled reports that were shared with my manager, as well as the Microsoft local leadership. Additionally, I worked with other vendors in the Data Center to ensure.

West Des Moines, IA

Stand-in supervisor for the Atos teams on site as needed. Here, I supervised mainly the Break-Fix and Deployment teams who serviced the Microsoft Data Center. I ensured these two site services teams, as well as the asset management team, were properly trained. If there were any knowledge gaps, I would work with the technicians and team leads to ensure.

Des Moines, Iowa Area

Organized priority of workload through our ticketing system. Delegated responsibilities to site services team, based on that priority. Reviewed performance with my technicians on a 1:1 basis, and assisted with training in any areas they needed help on. Provided in-the-field feedback on written processes that were out-dated. Served as point of contact for.

West Des Moines, IA

Resolved technical problems with hardware, software, and connectivity. Assisted lead with monitoring ticket activity and customer calls. Provided support for HP and Dell servers; Cisco, F5, Juniper, and Citrix switches; as well as others. Mapped, measured, ran, dressed, troubleshot, and quality-checked network cabling and infrastructure. Performed.

West Des Moines

Daily inventory management and logistics functions within the Microsoft Data Center. Handled physical and administrative tasks involved in shipping, receiving, storing, and distributing of materials, parts, supplies, and equipment. Compared validity of purchase orders and invoices against the physical shipment. Sorted and properly disposed of all packing.