A diligent and enthusiastic professional with a demonstrated ability to build stong customer and client relationships, support key business processes, and drive organisational excellence through training, coaching and mentoring. Key Skills & Experience: •Significant experience as a technical writer•Business Analysis and/or Project Management experience•Experience in process development•Ability to provide training, coaching and mentoring to facilitate team development and learning.•Ability to build and maintain strong client relationships•Ability to work under pressure and meet tight deadlines•Superior organizational skills•Well-developed oral and written communication skills and excellent interpersonal skills•Problem solving and decision making abilities•Adaptability and openness to change•Experience of working with internal and external customers and providing a high level of service•Sound research skills•Strong team orientation; team member behavior consistent with PACT (Performance Driven/Accountable/Customer focused/Teamwork) behaviors.