Vinh Quang Nguyen Email & Phone Number

Hanoi Capital Region

Hanoi Capital Region

• Create & manage YODY’s E-commerce Design System• Competitive analysis• Conduct user research, employing qualitative and quantitative methods, to uncover user insights.• Develop comprehensive UX roadmaps, translating user insights into actionable design strategies.• Craft user-centered wireframes, prototypes, and high-fidelity mockups, adhering to accessibility guidelines.• Collaborate closely with product managers, developers, and marketing teams to ensure seamless design implementation.• Conduct rigorous usability testing and iterate on designs based on user feedback and data-driven insights.• Champion a user-centered design culture within the organization, promoting empathy and advocating for user needs.Achievement:• Led the redesign of the company's e-commerce website, resulting in a 15% increase in conversion rates and a 20% increase in average order value.• Conducted user research to identify and address usability issues, improving the overall user experience and customer satisfaction.• Developed and implemented a new product recommendation system that boosted cross-selling and upselling opportunities.

Hanoi Capital Region

• Conducted user research, designed wireframes, prototypes, and high-fidelity mockups for a range of digital products}• Collaborated with developers to implement designs and ensure usability}• Conducted usability testing to identify and fix usability issues}• Participated in design reviews and presented design solutions to stakeholdersAchievement:• Played a key role in the development of a new HRM system for a large enterprise client, ensuring that the system met the client's specific needs and requirements.• Designed user-friendly interfaces for a range of enterprise systems, improving user satisfaction and productivity.• Conducted usability testing and user research for a ERP system, resulting in a 20% increase in user adoption and a 15% decrease in support tickets.• Presented design solutions to stakeholders and received positive feedback on the usability and effectiveness of the designs.• Developed the My Vietnam Post PLUS app, a shipping management app for Vietnam Post, boasting over 100,000 downloads. The app has garnered positive user feedback, including a 20% increase in user satisfaction with Vietnam Post's shipping services.