Zinnany Hernandez Email & Phone Number

Sales, Education and Training

Dallas-Fort Worth Metroplex

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas-Fort Worth Metroplex

*Directed strategic initiatives to achieve Sales goals.*Increased profits by developing, initiating, and supporting accounts across Dallas. *Created a Clientele Produced sales increase in North Texas as well as South Texas Trained employees on Products Motivated small staff teams within stores.

*Meet and exceed credit and loyalty program goals*Ensures opening and closing procedures are executed in accordance with company guidelines*Addresses customer service issues and provide coaching to associates.*Communicate actively and efficiently with management and associates when setting and addressing priorities while providing periodic updates.*Acts as Manager on Duty in adherence with company policy and procedure*Maintains proper associate coverage in service areas for a positive customer experience.*Promotes credit and loyalty programs during customer interaction.*Supports and leads store shrink program*Performed other duties and as assigned*Assisted in technical support process refinement to improve customer service and support.*Observed system functioning and entered commands to test different areas of operations.*Disassembled computer systems to troubleshoot and resolve hardware issues.

Seattle, Washington

*Planned corporate events, conventions, meetings and gatherings.*Responded to the questions and concerns of new hires.*Provided director with monthly, quarterly and weekly reports.*Directed business to maximize sales.*Conducted new employee orientation to foster positive attitude toward organizational objectives.

Seattle, Washington, United States

Seattle, Washington

*Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.*Grew the business sales by 75% in 3 months.*Organized store events.*In charge of Sales, Education and Training

Dallas, Texas

*Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.*Grew the business sales by 70% in 3 months.*Organized store events.*In charge of Sales, Education and Training

Dallas/Fort Worth Area

*Provided base level IT support to company personnel.*Resolved customer complaints and concerns with strong verbal and negotiation skills.*Displayed courtesy and strong interpersonal skills with all customer interactions.*Built and maintained successful relationships with service providers, dealers and consumers.*Trained new employees and explained protocols clearly and efficiently Supported customers having data connectivity issues.*Observed system functioning and entered commands to test different areas of operations.*Demonstrated products at customer locations, answering questions and redirecting objections to close deals.*Introduced customers to new offerings and updated accounts.*Landed new customer accounts through effective customer service and powerful cold-calling scripts.*Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.*Cross-referenced specialized dictionaries and thesauruses for slang and nuanced terminology.*Delivered real-time, accurate oral translations and interpretations for clients.

Dallas/Fort Worth Area

*Sales*Inventory*Loyalty Program

Computer And Information Sciences And Support Services

ITIL PeopleCERT CoptiaA+ 1001,1002 Network+ Security+

Associate Of Arts (A.A.), Business Administration, Management And Operations