My duties include collections on defaulted accounts, banking queries such as change of banking information and implementing Debi check on new and existing clients, making payments arrangements, finance queries such as refunds, logging queries for clients being debited by creditors and all finance related queries.Job type: Project specialist ( Projects and Development department) and currently implementing it in Finance department as a finance Administrative assistant. Duties : My duties include scanning, serve all files via electronic mail, updating CRM, the planning and execution of new projects in the business and the administrative duties. Latest project was converting all existing and new business clients into Debi check debit order collections with Hyphen PDA as the distribution agent.

My duties as a customer service representative are to attract potential customers by answering product and service information, suggesting information about other available products and services, maintain customer records by updating account information, resolve customer complaints by clarifying the customer's complaint, determining the cause of the problem, selecting the best solution to solve the problem and following up to ensure resolution of the problem.

Responsible for ensuring that the company receives all necessary payment fromdebtors by monitoring unpaid reports daily to identify defaulted payments fromdebtors and notify clients of the defaults as well as make necessary paymentarrangements to recover the funds.•• Resolve customer issues and complaints concerning billing.Submit regular reports on the status of unpaid accounts and any repayment progress.

Handled outbound collection telephone calls with consistent service quality andexcellent success rate.•Resolved client billing problems by collecting direct payments and setting uppayment plans.•Investigated and resolved balances using proactive communication with externaland internal customers.•• Identified, investigated and resolved overpayments and duplicated payments.