Matheus Barbosa Email & Phone Number

Rio De Janeiro, Brasil

I am highly skilled in providing expert support and successfully implementing online integrations using Service-Oriented Architecture (SOA) and API Gateway. I am dedicated to staying up-to-date with the latest technologies in order to guarantee the availability and efficiency of these applications. In addition, I proactively investigate and resolve any issues that may affect the integrity or effectiveness of integration systems. My work also involves optimizing and streamlining processes through automation, utilizing technologies like Jenkins and Shell script.

Belo Horizonte, Minas Gerais, Brasil

Ensured availability of company services by identifying and addressing faults and providing Remote Hands support during change activities. Contributed to problem and change management by logging issues and implementing automation. Managed internal calls, analyzed PBI creation, and assessed recurring discrepancies for Backoffice reports. Communicated with second and third-level departments, conducted Health Checks, and adhered to industry standards such as ITIL, COBIT, and PMI. Approved and monitored changes, provided support for specialized systems, and maintained high availability using tools such as Elastic Search, AWS, SQL Server, NoSQL, Oracle, REST and SOAP APIs, Linux, Windows Server, Jenkins, Spotfire, and AppDynamics.

Brasília E Região, Brasil

Provided initial support for various workforce management and customer relationship management systems, consistently meeting critical deadlines and resolving technical issues within established service level agreements. Proactively managed change processes and provided specialized system support, maintaining optimal platform performance and availability. Employed a variety of tools and technologies such as Elastic Search, Kibana, AWS, SQL Server, NoSQL/MongoDB, Oracle, REST and SOAP APIs, Linux and Windows operating systems, Apache and Tomcat web servers, as well as SOA, Jenkins, Spotfire, and AppDynamics to effectively troubleshoot and improve system functionality.

Brasília E Região, Brasil

Managed Incident Control, Problem Resolution, and Change Tracking in accordance with ITIL Best Practices, efficiently categorizing and prioritizing incidents. Performed trend analysis, evaluating solutions based on known errors, SLAs, and IT crises for Oi Company. Generated daily reports for Oi Client, highlighting critical incidents within a 24-hour timeframe. Attended technical conferences to remain current on industry advancements. Escalated issues to upper management and directors, consistently updating the client on IT incidents

Belo Horizonte E Região, Brasil

ITOC - OI (Information Technology Operation Center)- Monitored server performance and addressed any issues promptly to ensure smooth operations- Provided support in handling incidents, ensuring quick resolution and minimal impact on Oi Company- Effectively managed software and hardware degradation, assessing the impact on Oi Company and taking appropriate actions to mitigate any potential disruptions.

Postgraduate Degree, Desenvolvimento Web Full Stack

Superior De Tecnologia Em Segurança Da Informação