Ziyad Chentouf Email and Phone Number

WORK EXPERIENCESept 2024 – Current Citygate Volkswagen and Skoda West London, Showroom Host and Admin- Provided exceptional customer service by welcoming and assisting clients in the showroom.- I managed front desk operations, including appointment scheduling and customer inquiries, ensuring asmooth and efficient experience.- I collaborated with the sales team to maintain showroom presentation and supported administrativetasks, contributing to a positive and organised environment. My attention to detail and strongcommunication skills enhanced customer satisfaction and fostered a welcoming atmosphere.May 2024 – Sept 2024 IKEA Hammersmith Rebuild Team- Working directly with the marketing and commercial team in a multi-million pound rebuild, withthe goals of increasing sales and redirecting customer flows to cover all areas of the shop floor.- Successfully analysing sales data on the company system SGF, I was able to foresee invent issuesas a resulting forecasting product arrival. Successfully interpreting sales data further strengthenedmy knowledge on product placement and promotional strategies.- Conducting research on our store data, I learnt how to analyse market trends and customerpreferences ultimately enabling me to adjust inventory accordingly.- Gaining experience in planning and coordinating various aspects of a store rebuild, ensuringtimely completion and budget adherence.July 2023 – May 2024 IKEA Hammersmith/Wembley Sales Co-worker- Working as a sales co-worker for the world’s largest furniture retailer, I gained skills in sales andinventory management.- Conducted organisation and maintenance of product displays to ensure they are visually appealingand stocked in accordance with company guidelines, ultimately maintaining sales as well aspromoting sales.- Directly upselling and cross selling products, a useful skill used to promote products and increasesales.- Assisted with inventory counts and managing stock levels to avoid shortages or overstocks.- The skills learned as an IKEA sales associate are highly transferable to other roles and industries,including customer service, retail management, sales, and operations. The experience establishes asolid foundation for effective communication, teamwork, problem solving, and customer relations.