Well-rounded, driven, and entrepreneurial professional with over 13 years of experience, of which more than 9 years of experience have been within small scale startup companies in the GCC and India.Part of the team that helped set up, scale and operate Baqaala, a grocery delivery app business based in Qatar that delivers groceries, fresh fish & meat from stores to customers. Hands-on experience establishing processes, managing day to day operations (new store launches, inventory, etc.), and customer service (focus on improving user experience, customer service and customer complaint resolution) in the e-commerce/online grocery delivery business. Familiar with branding, customer acquisition, and new revenue generation strategies in this segment. Consummate, hard-working professional with a unique blend of GCC market knowledge in online grocery retail and a background in information technology. Passionate about the power of data analysis (SQL) to improve sales, revenue, user experience, and customer service. Proven ability to effectively manage stakeholders across all levels of the organization, from investors and shareholders to teams working on the ground. Keen to join a growing organization within the online delivery, online retail or e-commerce sector in an operations or startup management role where there are opportunities to learn, grow and leverage prior experience.COMPETENCIESOnline Grocery | E-Commerce | Online Retail | Food Retail | Start-ups and Entrepreneurship | Strategy Execution | Launch Strategy | Store Expansion/Expansion Strategy | Store Operations | Hyper-local delivery | Operations and Operations Management | Product Development | Customer Service | Digital Marketing | Data Analysis and Interpretation (SQL) | User Experience | New Revenue Generation | Financial and Commercial Awareness | Employee Training & Development | Policies and Procedures | Communication Skills | Stakeholder Management | Vendor Operations and Relationship Management | Leadership and Team BuildingContact: ziyadwma@outlook.com/+97450950955
Listed skills include Digital Marketing, Seo, Project Management, Pre/Post Sales Engineers, and 25 others.