A seasoned Intelligent Automation and Gen AI specialist driven and motivated in helping organisations increase efficiency and cost saving through process improvement, automation, and risk mitigation. Strong presentation and communication skills at every level of multinational corporations and influencing key stakeholders, dynamic and seasoned technical professional, known for providing creative solutions to complex business problems. My long journey in the industry has been marked by a fervent passion for innovation and excellence. My expertise spans from hands-on implementation that drives tangible business value, to spearheading the enablement of large-scale automation initiatives on a global scale.TECHNICAL PROFICIENCIESBusiness Analysis: Process Re-Engineering | Process Improvement | Stakeholder Management | Requirements Engineering | AS-IS | TO-BE | Gap Analysis | Document Design | Workshop Facilitation | Root Cause Analysis | Process Flow Mapping | Project Scoping | Full Project Lifecycle | Target Operating Model | Business Operating Model | RAID Management | SDLC | User Stories | UAT Testing Experience across multiple sectors, with a strong focus on the highly regulated financial industries.Successfully delivered projects, consisting of complex technical obstacles, cross-functional and cross-regional teams, challenging stakeholder expectations, and critical deadlines. I have a natural talent for thorough investigations, complex problem-solving, and well-informed decisions. My passion for positive change and process optimization adds value to any team or organization.

Starting of Cosmac Computers was not that great, we started to be Great. Every business challenge is an opportunity for us to prove our abilities to satisfy our clients and employees, and we grow with this principle.We never have problems; we always see every problem as a challenge. Every achievement in Cosmac Computers is the outcome of combined effort of each individual; by creating a team of Hero's, the future leaders within Cosmac Computers we accomplish great results.Cosmac Computers was first a thought, then transformed those thoughts into a reality. We have begun by Coming together. We progress by Being together and we achieve every success by Working together.

Incorporating a new company, managing the company administration and accounting, our clients can benefit from our world-wide network and partners

• Interact with overseas clients, understanding their requirements to provide solutions. • Define the scope of the project with costing and quality together with Project Manager.• Analyse the project to design a detailed workflow process.• Based on the spectrum of the project, allocate resources and define responsibilities to the team members. • Work closely with the account manager, providing regular and timely feedback of project status. • As Team leader, to provide direction to the team, training them on processes and ensuring execution of quality projects and process within delivery deadlines.

• Claim Processing• Processing and Editing of Med Claims of United Teachers Association Company.• Processing of single procedure claims, handling of Premium Accounting activity • And Policy Maintenance.• Handle most non-routine issues, escalates to management, Troubleshoot customer complaints, analyze and develop solutions.• Prepared various Training manuals.• Reconciling policy details in original policy with those mentioned in claim application to ensure that there is no discrepancy.

• Leading a team, including assigning job duties, providing training, giving instructions and checking work quality.• Handling agencies who were working on Risk-30 and Risk-60• Reminding customers about payments and due dates• Handling customer’s problems like late fee charges Interest accrued for the late payment, Change of address, change of telephone numbers, Etc.• Responsible for maintaining and generating various reports like the Daily reports and Weekly report • Setting Bench Marks and help team members for Achieving targets